Business ProfileforLicensed Structural Engineers

We hired Licensed Structural Engineers for an inspection for my home in ************ and paid $1,054.00 in full before the services. They confirmed the inspector would arrive on 8/19/24 at 2:00pm. When I hired them, I stressed the urgency of the timeline and they assured me he would be there. Less than 1 hour before the scheduled time, the inspector emailed me he would not be coming with no explanation and tried to reschedule for 3 weeks later. I called the team and confirmed what happened that day and they promised they would refund me. It has been 9 days now and no refund has been initiated and they refuse to even send an email confirmation to say the refund has been initiated. I have called 20 times, left many voicemails and no one knows what's going in with the money they owe me. When I finally got in touch with accounting she asked if she could reschedule instead of refund me the money I am owed to which I replied 'NO' as they knew the timing wouldn't work for us and had already confirmed via phone they'd refund me the full amount. After I requested the status of my refund from ******** in accounting, she has been ignoring my emails and calls. I am being defrauded and scammed out of my money and they need to be held accountable!