Business ProfileforPuroClean of Clairemont

Do not hire these crooks under any circumstances. They did so much damage to my townhouse that the repairs estimate more than doubled after they were done butchering my place. They completely destroyed my lower cabinet in the kitchen and their response was oh dont worry your insurance will pay for replacement. They also broke one of my ceiling light fixture and tried to make it go away by offering me a $50 gift card to *********** My contractor was horrified when he saw what they did. A month later I got a call from them saying I owe them $4400. They send me final report that had pictures and floor plans from someone elses house and line items for work they did not do at my property with inflated square footages and quantities. After several back and forth with them I still had a report with wrong information on it but I settled with them at $3600 which I had to pay out of pocket since I maxed out my insurance limit. Needless to say I filed a complaint with the contractors state license board. If I could give them minus stars I would.

Dear *************************,Thank you for taking the time to provide your feedback. We take all reviews seriously and are committed to addressing your concerns thoroughly.We are sorry to hear that you feel this way about our services, especially since an excellent service endorsement was filled out and signed by you, indicating your satisfaction with our work. In this endorsement, you described our team as "Helpful, experienced, reliable, trustworthy, professional, and punctual" and noted that PuroClean met your expectations.Regarding the removal of the lower cabinets, this step was necessary to access and remove the affected drywall behind them. We offer an indemnification form for clients who are reluctant to proceed with such actions, acknowledging the situation and choosing not to proceed. Unfortunately, this was not utilized in your case.We regret the accidental breakage of your $30 light fixture. We provided options to resolve this, including replacing the fixture at our cost or offering you a $100 ********** gift card in good faith. This was agreed upon, and you signed a No Further Action Notice, indicating that no further action was needed from PuroClean of Clairemont and all issues were resolved.The insurance company issued you a check because you met your policy limits, and we were instructed to collect the cost of mitigation directly from you. We acknowledge a clerical error in the visual accuracy of the floor plan and a mix-up with photos. To assist with the cost, we offered you a 15% discount and were willing to make further adjustments to resolve this amicably, but you declined. We still adjusted the final billing to reflect all of your requested revisions, although most of your requests were not justified.We pride ourselves on providing top-notch service to our community. It is disheartening to be labeled "crooks" after our efforts to work with you and address your concerns. We sincerely hope your property gets restored to its pre-damage state and that you encounter no further issues.If you have any additional concerns or need further assistance, please do not hesitate to contact us directly.Best regards,*****************************Owner, PuroClean of Clairemont