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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Mar 2023 Took at home exam for claim with VA Mar 2023 Went to third-party office for results Enterprise Mill *************************************** 2023 Shortly afterwards received notice that claim was denied 10June2024 Was told by Dr. at **, they never received results from OTC 12June2024 Went to OTC clinic in area Leidos QTC Health Services ********************************* *******, ******* ***** Was told the results are in the system (by the front receptionist) must call the ******************* and have them sent to ************************ 12June2024 Contacted QTC Service Desk *************), spoke with Sequoyah (***** employee num) referred to OSA section to help with my situation. 12June2024 No contact from company (QTC)13June2024 - Ppoke with ****** (***** employee num). I explained to her, I had a home exam done but it never made it to the VA system. Explained that the VA advised me to contact the company; restated my case to her. She informed me, that her supervisor said, QTC has no record of a home exam but the VA has it. I explained to her for the second time, the Dr showed a blank screen w/ regards to QTC input. After sending another note to her supervisor while one the call; she told to make claim again (with VA), starting all over. They didn't have any results. Again, the local QTC office told me it's there on file. ****** said, it is closed and they cant send it. I asked for her supervisors name (refused to provide). I told her Id like to speak with someone else about this, ****** told me she was sending notes to a manager (***** no employ num). I requested contact via email for tracking.14June2024 went back office where initial reading of results for QTC. Told by receptionist, all information returned to QTC BUT they should have the files on record for at least 2 years. 14June2024 received no communication My belief, they would like me to take the exam again to cover-up their negligence in handling my initial medical exam and results from March 2023.
Business response
06/18/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Leidos QTC is completely negligent in dealing with BDD claims. As an active duty service member, QTC was assigned my claim for disability. They have had my claim for 5 months, when the standard is 45 days. They received the final report from the medical provider on 16 May, but nearly one month later still have not even assigned it to a QA individual so it is literally just sitting with no action. This is just the latest in a string of negligence on their part, to include release of personal health information of other patients to me.Business response
06/12/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.
Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for taking action to resolve.
Sincerely,
***********************Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since January 2024 I have been assisting my disabled VETERAN stepfather with getting disability and compensation from the **. The CA contracts with Leidos QTC to perform disability evaluations. He has multiple medical conditions and disabilities that can be correlated back to Agent Orange exposure in *******. There have been dozens of phone calls and letters sent. We have made to travel to medical appointments to find that they are not wheelchair accessible and he is unable to be seen. This man has recently had a major stroke and is paralyzed on his left side. I have advocated and shared his medical conditions in every phone call with this agency and the VA. *********** continues to discriminate against disabled individuals and attempt to sabotage his attempt to get what he is entitled to. A medical agency that contracts with the *********************** is sending veterans to a facility that is NOT ADA ********** This appointment has been rescheduled multiple times and every facility we have been referred to is NOT ADA ********* for disability determinations. This is appalling and unacceptable. I have to believe that this is a way to waste time and frustrate individuals to not seek the compensation and care that they are entitled to. This man is an elderly veteran who is disabled and the VA continues to fail him by using this contracted agency.Business response
05/31/2024
Thank you for trusting us with your feedback. We understand the importance of your father's case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your father's case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.
Initial Complaint
05/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This contractor company has sent me 8 fed-ex envelopes about an appointment. I have called so many times telling them they are using an old name. My name was changed over *************************************************************************** and get their information correct. I have talked to so many of their phone people that I am blue in the face. I cannot legally conduct any business with this name for over 25 years. all my wife and I get when calling is the run around or they just hang up the phone on this veteran. ***** job supporting Americas Veterans.Business response
05/23/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.Customer response
05/29/2024
Complaint: 21747933
I am rejecting this response because:
This company never contacted me or provided a valid phone number to a human who could work on this issue.
Sincerely,
*******************Business response
05/29/2024
Thank you for your feedback. I've escalated your feedback to our leadership for further investigation and priority follow-up. Our team will reach out to you soon. Thank you for your understanding and we look forward to a speedy resolution.
Initial Complaint
05/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The company promised to reimburse my travel costs to attend a neighboring island for my medical exam. I provided the receipts via email and never heard from them again.Business response
05/20/2024
******,
Thank you for contacting us, we understand the importance of your case and will do our best to provide a prompt resolution. I've alerted our customer experience representatives, who will open an investigation and review your case and provide a timely resolution. Thank you for your feedback.
Customer response
05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im active duty and QTC is contracted through the veterans administration to help us with disability claims. On 2 occasions (April 24, 2024 and May 14, 2024) QTC medial group has wasted my money and time. Im mandated to attended these appointments which are scheduled in advanced (over 3 weeks) I confirmed my appointment on May 13, 2024 by speaking to a staff member on the phone. I paid $35 dollars in tolls, was absent to work, and traveled over 120 miles to my appointment which was scheduled at 1000 am. While waiting to be seen I was told that the doctor (WHO QTC SCHEDULED ME WITH WEEKS PRIOR) does not take cases related to mine. I was told I will not be refunded the price of tolls. If I did not make this appointment or cancel of my own free will, I understand that we are not reimbursed as active duty military members attending disability exam appointments. This appointment was canceled due to STAFF ERROR and this is the second time. I do want the business to refund my ferry tolls that I paid to attend an appointment on time but was turned away while waiting to be seen. This has happened before and is extremely unprofessional. Federally contacted or not, I am a customer and a patient, this is unacceptable please help me make this known to others and the company. All patients deserve better customer service and compensation for other parties errors. Most companys charge fees for last minute cancellation and QTC is a scam while they advertise themselves as veteran friendly or supporting US troops when they inconvenience us and take no accountability.Business response
05/15/2024
Thank you for bringing your claims to our attention. We understand the importance of your time and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.
Customer response
05/15/2024
Complaint: 21713619
I am rejecting this response because:
Ive already contacted the email included and Ive spoke to customer representatives and managers. Being active duty doesnt change the fact that I am a patient and I shouldnt have my time wasted. Its not fair to spend money on tolls and arrive to an appointment to be turned away. I spoke to the clinic the day before my appointment. The scheduled the appointment was made on the 25th of April. That was plenty of time for QTC to alert me of an incorrectly schedule appointment which could have avoided unnecessary travel costs.
Sincerely,
*************************Business response
05/24/2024
Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care.
Thank you for your service to our country.Customer response
05/25/2024
Complaint: 21713619
I am rejecting this response because:
As a patient and customer I deserve to have my travel tolls reimbursed due to poor level of care and improper communication. Still have not been followed up about this.
Sincerely,
*************************Initial Complaint
05/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Leidos QTC has provided horrible service to me as a VA Veteran and as a member of the **** over the last 12 months. (These same sentiments have been shared with me by my fellow Soldiers and Veterans over the last year.) I have called and scheduled appointments for them to be cancelled by company and their contracted providers. Today, I contacted their organization to have an appointment scheduled for Monday, May 13, 2024 that they canceled on Thursday, May 9, 2024 to be rescheduled. I believe the young lady I spoke to was named ******* or ********* today, May 10,2024 at approximately 1255 hours CST. She did not have the warmest of personalities, lacked customer service skills, and was not helpful. (I have to admit that I was extremely frustrated as well.) After trying to figure out possible dates for rescheduling with her, she was not helpful at all. I told her that I needed to speak to her supervisor. She decided that I needed to speak to "my case manager" and immediately cut the call to the hold music. After waiting on hold for a few minutes, the call was sent to someone and the person immediately hung up on me. I have constantly tried to bend over backwards to resolve my medical concerns with this company even to my financial detriment. (To meet one appointment, I am staying overnight in ********** to meet one of their providers so I can clear my military record.) Now, I am being disrespected by their personnel by hanging up calls on me. I am reporting this organization to BBB in hopes of them correcting their behavior and facilitating Servicemembers and Veterans in their time of need. Or in hopes of the US Government removing the contract from them.Business response
05/15/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.
Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I just spoke to the QTC regarding my DBQ s , (Disability questionnaires ) . All of the exams were completed on 28 February 2024. My foot, shin , knee and hearing exams are still showing pending status !!!! It has been almost two months now. My skin exam shows complete. The QTC said they would escalate my concern. There has been no progress.I have called many times, and been redirected to many desks , about my concern for the forwarding of the exams to the veterans administration!My health is an issue right now and I just would like my disability compensation forms forwarded in a timely matter.I am living in the *********** now part of the time and my address is as follows :2-12 *********************************************************************************************************************************************************Business response
05/01/2024
Thank you for bringing your claims to our attention. We're grateful you took the time to reach out to us, and we, in turn, will do the same to resolve your claims. We do our best to accommodate every claimant; some claims take longer and are more complicated than others. Please know that I alerted our customer experience representatives, who will open an investigation and review your case.
Again, we thank you for your feedback and look forward to a speedy resolution.
Customer response
05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
In April 2023 I had a ************************ examination with ****************** a QTC employee since 2008. QTC provided me information stating Dr **** is licensed in ***** (********), but that license expired in 2001 and is assigned to Dr *********************** I request that QTC either provide me a valid license for Dr **** or expunge the examination results from my VA file.Business response
04/25/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Thursday, 11 April, I was notified QTC about an appointment for the first time for Friday, 12 April. Guess what, I didn't make it!!! Who would?? I tried calling multiple times on Thursday, 11 April to notify them I would not make it and rude person after rude person...I was on hold and transferred for 13 minutes before giving up. Yet they marked me as a no show, and reported this to the VA!! On Monday, 15 April; I called back and spoke to some female rep who was rude, and I requested a supervisor, just for her to put me on hold not indicating she was getting someone or anything...after 7 minutes of holding listening to music I hung up. I called again, and got *** *****...he was apologetic for my previous experiences and got a supervisor, *********************. ********************* also apologized and said that she would report my incidents and I should hear something back from upper management. I have heard nothing back!! She also told me they would have to reprep my case, and if approved, they would call me to speak to me before just making any more appointments for me on their own!!! I have heard nothing from upper management. Yet, today, Tuesday, 23 April, I hear that I've been scheduled for an appointment Friday, 26 April!!! This is better than one day notice; however, it's my father's 75th birthday and I would never schedule an appointment for this day with all of the running I have to do before his dinner Friday. I tried calling again today, and got *****, ***** who was rude and obnoxious--has absolutely no business working with Veterans...she hung up on me; then I got *********** *****, and I got the same treatment. I requested a supervisor again, to get no one. So, in other words, they still insist on doing what they want to do with the hopes that the VA will deny my claims because of these called "no-shows". Well, I've requested a different third party...one like Optum who is cordial and willing to work with Veterans!!! QTC customer service is horrendous!!Business response
04/25/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.
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Customer Complaints Summary
104 total complaints in the last 3 years.
39 complaints closed in the last 12 months.