Business ProfileforWilliams Sonoma, Inc.

I am seeking assistance in resolving a prolonged issue with Williams Sonoma regarding funds associated with our wedding registry returns. On September 30, 2022, Williams Sonoma issued four eMerchandise cards for our registry returns with the following order numbers and amounts: Order ************ - $195.47 Order ************ - $449.71 Order ************ - $380.13 Order ************ - $195.47 While each of these orders shows an associated value on the WS website, I'm unable to access these cards online, as the links fail to load. This has led to numerous attempts to resolve the matter with Williams Sonoma’s customer service. 9/20/24 – I contacted customer service and was assured the eMerchandise cards would be resent within a week. 9/27/24 – I followed up and was told the cards were “re-triggered” and would arrive shortly via email. 10/12/24 – My issue was escalated to **** *******r, who promised that the cards would be reissued via email. 10/19/24 – I called Cami, who told me the cards could only be sent as physical cards and had been mistakenly mailed to an outdated address. **** *?ered to deactivate those cards and reissue them to my current address, which I accepted. 10/28/24 – Four deactivated gift cards were forwarded to our current address from our outdated one. 10/29/24 - A single active gift card valued at $195.47 arrived at our current address, leaving three cards still unaccounted for. 6. November 8, 2024 – After a 55-minute call I was told “nothing that could be done.” Since October 19, I have attempted to reach **** each week, but my calls have gone unanswered. This issue has now spanned several months and I still have not received the full amount owed. I am seeking the immediate issuance of the three remaining gift cards from Williams Sonoma in the following amounts: $449.71 $380.13 $195.47