Business ProfileforSuper.com

The hotel that I booked did not exist. I arrived at the property at 10:00pm after a 5 hour drive away from home. The hotel had changed brands a month prior and they did not have my booking. I then waited an hour to get connected to a customer support agent via ********************'s chat service. I would have called but they do not have a phone number on their site. The solution we came up with is that I would book another hotel and forward my invoice to Super.com for reimbursement. I would also receive a full refund for the original booking. Fast forward 2 weeks and I finally received my refund for the original booking, in the form of travel credit for their website. I immediately reached out to chat and waited over an hour to be connected to a customer support rep. **** conversation led to me getting the refund for my original booking deposited back into my bank account, but i would now only be reimbursed the price difference between the 2 rooms for my outsourced, replacement room. Fast forward a week and no reimbursement. I reached out to customer support via chat again and was told the same story. I'd get the price difference reimbursement. Not fully believing the agent, I was able to find and call a customer support number for ********************. I was then told over the phone that the previous 4 chat support agents were telling lies. I could not be reimbursed for a hotel that was booking anywhere other than Super.com. I politely voiced my frustration which then led to being put on hold while they investigate. After 20 minutes of being on hold they hung up on me. I called back right away but gave up after waiting for a new agent for 20 minutes. From booking a hotel that doesn't exist, to false promises on multiple occasions, Super.com is not a good company to work with. They prioritize profits over their customer. They'll give you the run around until you give up on trying. You win Super.com.

Hey Angelus,

Thanks for bringing this to our attention! We sincerely apologize if your recent experience with our Support Team didnt meet your expectations. Your feedback is invaluable, and were committed to making things right.

As a third-party booking service, we understand that unexpected issues can arise in the travel industry that are beyond our control. Were glad that our dedicated Support Team was able to resolve the issue by issuing a full refund back to your original payment method. You should see it reflected in your account within 3-5 business days, depending on your banks processing time.

To clarify, we can only process a full refund for your original booking with us and the price difference for your new bookingnot both reservations in full. Rest assured, our Support Team is already working on refunding the price difference, and theyll be in touch with you soon with the details.

Whenever you need assistance, please know that you can contact our 24/7 support team through live chat, phone *****************, or email ********************************. One of our live agents will be happy to assist you. All our contact details are available on both the app and the website: *****************************

We truly appreciate your business and are glad we could resolve this for you. If theres anything else you need, just let us knowwere always here for you!