Business ProfileforThumbtack, Inc.

I am reaching out to file a complaint against Thumbtack for failing to fulfill its Money-Back and Property Damage Guarantees in response to damages and substandard & incomplete work performed by a Thumbtack-verified contractor, *********************************************, on my property at **********************************************************************************. The initial contract with **************************** was agreed upon on September 27, 2024 which pertained primarily to repair damages from a storm to the house's siding and a bedroom.I hired ***** Home Improvements through Thumbtack, trusting Thumbtacks contractor verification process and guarantees. Thumbtack advertises both a Money-Back Guarantee and a Property Damage Guarantee, offering clients peace of mind regarding the quality and reliability of the contractors on their platform. However, after extensive issues with the contractor and despite providing them with all the requested photos/videos of damages & improper work, documentation of government ***************** they failed to adhere to, text messages, copy of agreements, estimates for repairs, etc. Thumbtack has informed me that my case is not ellgible for their Guarentee.Thumbtack sites that ***** Home **************** came to an agreement and that they are no longer liable for anything. However, no agreement was finalized and met as additional damages & satisfactory repairs have not been funded, completed, and addressed. Thumbtack has washed its hands of this situation, leaving my family with property damage, unfinished rooms, and financial strain for over two months. My home and finances are worse off than before hiring their contractor, and Thumbtacks failure to honor its Money-Back and Property Damage Guarantees is unacceptable and fraudulent.I request the Better Business Bureaus help in holding Thumbtack accountable for these guarantees. Thank you for your attention, and please contact me for further details or documentation.