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          Find a Location

          SoFi has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • SoFi

              San Francisco, CA 94105-2624

            • SoFi Finance Inc.

              1412 Broadway, FL Team Room 5 New York, NY 10018

            • SOFI

              6175 Main St STE 490 Frisco, TX 75034-3441

            • SoFi

              SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

            • SoFi Finance Inc.

              860 Washington St Fl 2 New York, NY 10014-1308

            Business ProfileSoFi

            Loans
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            San Francisco, CA 94105-2624

            Visit Website
            (855) 456-7634

            Customer Reviews

            1.37/5

            Average of 356 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,111 complaints closed in last 3 years

            918 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business is an online personal financing company.

            Products & Services

            This company offers student loan refinancing, mortgages and personal loans.

            Business Details

            This is a multi-location business.

            Find a Location

            SoFi has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • SoFi

                San Francisco, CA 94105-2624

              • SoFi Finance Inc.

                1412 Broadway, FL Team Room 5 New York, NY 10018

              • SOFI

                6175 Main St STE 490 Frisco, TX 75034-3441

              • SoFi

                SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

              • SoFi Finance Inc.

                860 Washington St Fl 2 New York, NY 10014-1308

              Headquarters
              San Francisco, CA 94105-2624
              BBB File Opened:
              9/12/2012
              Years in Business:
              13
              Business Started:
              6/17/2011
              Business Started Locally:
              6/17/2011
              Business Incorporated:
              6/17/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 60DBO-98028 for this business, issued by California Department of Business Oversight

              These agencies may include:

              California Department of Business Oversight

              300 S. Spring Street, Suite 15513

              Los Angeles CA 90013

              (213) 897-2085

              Type of Entity:
              Corporation
              Number of Employees:
              320
              Alternate Business Name
              • Social Finance, Inc.
              • SoFi Lending Corp.
              Business Management
              • Mr. Alan Carlisle, Owner
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: What to consider when researching personal loans

              Customer Complaints

              2,111 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/05/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              There were three consecutive charges placed on my debit card on October 23rd, 2024 all with the same charge of $49.00. The card was brand new and I had just activated it that day. I contacted my bank that I did not authorize those payments and I was told to wait until the charges posted on my account. Once posted, I filed a claim with my bank about said charges. The charge location and timing made it very suspicious to me as to what it could be, even with that my bank denied my claim and have closed the case. This has happened before with SoFi, when I was worried about another transaction hence why I was given a new card.
              Read More
              Read 2110 More Complaints

              Customer Reviews

              356 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Juan G

              11/15/2024

              the bottom line is, this "bank" is a scam. Just a quick techie way to get money to play with, very little attention given to proper customer service.
              Read 355 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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