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            Business ProfileBrightside Health, Inc.

            Mental Health Services
            BBB accredited business

            Contact Information

            2261 Market St Ste 10222 PMB 94114

            San Francisco, CA 94114-1612

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            Email this Business
            (415) 360-3348

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            Customer Reviews

            1.26/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            103 complaints closed in last 3 years

            55 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 6/30/2023

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Brightside Health, Inc. offers mental health care for mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk.

            Business Details

            Location of This Business
            2261 Market St Ste 10222 PMB 94114, San Francisco, CA 94114-1612
            Email this Business
            BBB File Opened:
            3/30/2020
            Years in Business:
            7
            Business Started:
            11/28/2017
            Business Incorporated:
            11/28/2017
            Accredited Since:
            6/30/2023
            Type of Entity:
            Corporation
            Number of Employees:
            170
            Business Management
            • Mr. Brad Kittredge, CEO
            Contact Information

            Customer Contact

            • Mr. Brad Kittredge, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            103 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            10/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I cancelled my plan with Brightside Health on 03September2024 because I no longer needed it. I was told by the company that I owed $0 in copay for each session. I was told this for every week I had a session and I never received a single bill. On 15October2024 I received a bill for $480 stating that I owed $60 in copay per session that I have had over the course of several months prior. In addition, this bill has a due date of 28October2024. That is less than 2 weeks to pay a bill for months worth of care for which I was told I would owe $0. I have contacted their customer service three times now with no response.
            Read More
            Read 102 More Complaints

            Customer Reviews

            43 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Samantha B

            11/07/2024

            This company does not care about your mental health at all. They claimed my subscription was $0/month then after months of receiving care tried to change it and back charge me. All while the app is still telling me $0/month and I had confirmed with the company I should not be charged, they continued to try and charge my card on file. ****************!!!!!!!

            Brightside Health, Inc. Response

            11/22/2024

            Thank you for sharing this feedback. Brightside Healths services are considered covered by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a members health plan, not by Brightside. We submit claims on a members behalf to their insurance provider, and they are charged for their portion of the cost share using the payment method on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan, though we recognize delayed invoicing can occur and apologize for the inconvenience this may cause. Based on a members specific insurance coverage, there may be a copay, a deductible, or coinsurance applied. We provide a good-faith estimate about any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. We hope this helps clarify. Please contact us at ******************************** if you have further questions.
            Read 42 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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