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          Find a Location

          AuPairCare, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AuPairCare, Inc.

              600 California St Fl 10 San Francisco, CA 94108-2730

              BBB Accredited Business

            • AuPairCare, Inc.

              490 Merrick Dr Beavercreek, OH 45434

            Business ProfileAuPairCare, Inc.

            Nanny Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            600 California St Fl 10

            San Francisco, CA 94108-2730

            Visit Website
            (800) 428-7247

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.36/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/15/2009

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AuPairCare is an au pair agency designated by the United States Department of State to sponsor au pairs to come to the United States.

            Products & Services

            AuPairCare, Inc., offers childcare services and home care.

            Business Details

            This is a multi-location business.

            Find a Location

            AuPairCare, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AuPairCare, Inc.

                600 California St Fl 10 San Francisco, CA 94108-2730

                BBB Accredited Business

              • AuPairCare, Inc.

                490 Merrick Dr Beavercreek, OH 45434

              Headquarters
              600 California St Fl 10, San Francisco, CA 94108-2730
              BBB File Opened:
              9/5/2000
              Years in Business:
              35
              Business Started:
              1/1/1989
              Business Started Locally:
              1/1/1989
              Accredited Since:
              10/15/2009
              Type of Entity:
              Partnership
              Number of Employees:
              250
              Business Management
              • Ms. Jane Andrew, Director of Client Services
              Contact Information

              Customer Contact

              • Ms. Jane Andrew, Director of Client Services
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a nanny or nanny share

              Customer Complaints

              22 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/28/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My family used AuPairCare to bring an Au Pair to our family to care for our children. The Au Pair did not have the skills that were represented in the application and interviews. She could not speak English or drive a car safely. We discontinued the match after paying AuPairCare $10,250.00 for an Au Pair who only stayed with our family from April 27, 2023- July 7, 2023. The Au Pair was in our family for 6 weeks out of the one year contract. I was told that there would be a credit or refund available for the next Au Pair. I was not told that the credit/refund would expire. This company engages in deceptive billing practices. 1) The host family pays a large sum of money for Au Pairs that are matched based on fraudulent information. In this case, the ************** reported that this person could speak English, which she did not. 2) ********** refuses to refund the credit due to host families.
              Read More
              Read 21 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nigel W

              08/26/2024

              I took a break from work to stay home with my kids. It was the best decision ever. But going back to work was not as easy as I thought. Finding flexible, reliable, and affordable childcare felt like a mission impossible. Then I remembered all the things that I did for my Host Family as an AuPair: -stayed at home with an infant -fed the baby and kept a feeding log/schedule -provided 1 on 1 care -pick up and drop off toddlers from kindergarten -prepared dinner -kept kid's areas clean and tidy -did laundry I immediately called AuPairCare and found out that my former area director is now a matching expert!! She helped me find my perfect AuPair ***************************. After her arrival, I was able to go back to work without the guilt and with the flexibility of a person without kids! My kids are home thriving in the home environment and comfortable with **** who has become a family member.

              AuPairCare, Inc. Response

              08/27/2024

              Thanks so much for this kind review! Great to hear your positive experience both as an au pair, and now as a host family. We appreciate your business.
              Read 10 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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