Business ProfileforMeowtel

Prior to booking my cat sitting reservation with Meowtel, I spoke to someone at the company and confirmed the policies regarding cancellation. I was told (as per the website) that I could cancel dates within 24 hours, should my plans change. When I booked this reservation, I not only spoke the sitter ********** on the phone, but I also paid her for 2 jobs to see how she got on with my cat. I explained to her that I would be in the hospital for a minimum of 10 days for chemotherapy, but I would let her know if anything changed. She said it wouldnt be a problem. Unfortunately, my treatment schedule changed, and I no longer needed her for the remainder of the days. Still, I offered to keep her on here and there over the next few weeks when I was having my medical appointments. This was a kindness on my end, and I am and was entitled to have my plans change. Furthermore, I am entitled to a refund for the days she did not work.******** states that she stayed on standby for me ( not sure what she means, but I never had that arrangement). I had initially scheduled her for 1 appointment in the mornings, and 1 appointment evenings. I also allowed her the freedom to choose her own times. This standby nonsense was shocking to say the least. This was a business transaction that involved a service for a fee. Im not friends or family with ********. People are entitled to have plans canceled. I did not ask for my chemotherapy plans to change. I attempted to cancel all future dates more than 24 hours in advance, but she rejected my cancellation request. Im not sure how Meowtel can allow sitters to steal from customers. ********************** has ignored my request to file a formal complaint against the sitter.4 Meowtel failed to tell me that once you book a sitter, you are basically signing your name in blood, and sitters are entitled to money without completing the job. This is not only a breach of contract, but nasty and dishonorable practice.