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          Find a Location

          Whimstay has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Whimstay

              580 California St Ste 1200 San Francisco, CA 94104-1071

              BBB Accredited Business

            • Whimstay

              425 El Pintado Rd Danville, CA 94526-1848

              BBB Accredited Business

            Business ProfileWhimstay

            Vacation Rentals
            Multi Location Business
            BBB accredited business

            Contact Information

            580 California St Ste 1200

            San Francisco, CA 94104-1071

            Visit Website
            (415) 799-1128

            Want a quote from this business?

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            Customer Reviews

            1.07/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/23/2021

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Whimstay offers vacation rentals services.

            Products & Services

            short term vacation rentals

            Business Details

            This is a multi-location business.

            Find a Location

            Whimstay has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Whimstay

                580 California St Ste 1200 San Francisco, CA 94104-1071

                BBB Accredited Business

              • Whimstay

                425 El Pintado Rd Danville, CA 94526-1848

                BBB Accredited Business
              Location of This Business
              580 California St Ste 1200, San Francisco, CA 94104-1071
              BBB File Opened:
              11/18/2021
              Years in Business:
              6
              Business Started:
              8/27/2018
              Business Incorporated:
              8/27/2018
              Accredited Since:
              11/23/2021
              Type of Entity:
              Corporation
              Number of Employees:
              66
              Alternate Business Name
              • Whimstay, Inc.
              Additional Contact Information

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/20/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I reserved a reservation at a place they have 3 rd party last minute reservations with. I made sure by reading the ad that cancellation were available if canceled was canceled before 24 hours I did have to cancel I didnt give notice for the first night however I did give notice for 2 and 3 night stay to be canceled They refused even a supervisor refused I did stay after all I had someone else take care of why I had to cancel in the first place but that took a whole day of what should of been a vacation day when they could of accepted I pay for the 1 night and they refund the 2 night and I get home quickly still having my vacation days remaining I feel they should of had to honor the 24 hour cancellation and they should have to be less deceptive in their adds
              Read More
              Read 6 More Complaints

              Customer Reviews

              15 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              ronda b

              11/05/2024

              "Im utterly disappointed with Whimstays lack of compassion and understanding. I get itbusinesses have policies, and sometimes its easier to hide behind them rather than do whats right. But to watch a company like Whimstay stand on business rather than extend basic human decency is beyond **************** one asks for breast cancer once, let alone twice. I never imagined Id be in this position, reaching out with a heartfelt request to cancel a reservation because of an unexpected, critical surgery for my cancer recurrence. But rather than empathy, I was met with cold policy enforcement.Its baffling that a company would choose to stick rigidly to their rules instead of recognizing a genuine, life-altering situation. To anyone considering booking with Whimstay, just know that if life hits you hard, youll likely face indifference rather than understanding. When youre going through the unimaginable, the last thing you need is a company that sees you as a dollar sign rather than a person."

              Whimstay Response

              11/07/2024

              Thank you for sharing your experience. We sincerely apologize for any additional distress that our response may have caused during such a challenging time. Please know that we genuinely empathize with your situation, and were truly sorry for the hardship you're facing.Our policies are in place to ensure fairness and consistency for all guests and hosts across our platform. Although we must adhere to set guidelines, we are committed to offering compassion and understanding in our interactions, and we regret that this was not reflected in your experience.Thank you again for your feedbackits invaluable in helping us improve.
              Read 14 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

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