ComplaintsforXoom Corporation
Money Orders
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Complaint Details
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Initial Complaint
10/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The screenshot shows that a card was not accepted for use. Several calls have been made to ****** the issuer, and they confirm that all is in order. There is a separate billing address vs the physical address, and I am prompted to consider that this may be the problem. An attempt to customer ********************** results in staff members that are inept and amount to a living version of the self-help FAQ section of any major website. Can you kindly have someone cal me, who can attempt resolution by adding the card manually to the account? Thank you.Initial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hello BBB,I am a hematologist oncologist physician in ***************. On August 13, 2024 I submitted a transaction via Xoom.com of over US$3000 (JA$500,000) to be deposited to my account in *******. The transaction is shown as complete on the Xoom website. However, the money has not yet deposited to the account almost 3 weeks later. I have called Xoom customer ********************** every 2 days to resolve the issue and get the exact same response, the case has been transferred to a higher authority and I will get a response in 24 to 48 hours, and there is absolutely no way to get beyond that.I have contacted my bank in ******* and discovered that the bank account number on the ******************** transaction was incorrect, a number was missing. No one seems to know where the money is. I am in a dead lock and requesting Better Business Bureau to assist me to get through to someone in Xooms corporate office who can address and resolve this problem. Thank you. Sincerely Dr. *****Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is a critical issue regarding a recent transaction I made through Xoom Money Transfer. Below are the details of the transaction in question:Transfer Amount: 1250 USD Transaction ID: XY7M5N3M Date of Transfer: 06/07/2024 ******************** of ******* ***** Due to an error in the account number provided, the funds were erroneously deposited into an incorrect account. Despite the mismatch between the account number and the recipient's name, the transfer was still processed and deposited into the wrong account.A company of ********************'s stature should have robust verification systems in place to ensure that such discrepancies are flagged and addressed before completing a transfer. In my previous experience with another money transfer service, any inconsistency between the account name and number halted the transaction, preventing such issues. It is alarming that this safeguard appears to be lacking in Xoom's procedures.Furthermore, I have not received any invoices or confirmations of the deposit, which further complicates my efforts to resolve this matter. The absence of proper documentation is a significant oversight that needs to be rectified.I have reached out to Xoom's customer ********************** multiple times to address this issue and to request the necessary documents. Unfortunately, my concerns have not been properly addressed, and I feel ignored. Each time I call, a new customer representative handles my case, forcing me to repeatedly explain the situation, which is incredibly frustrating and time-consuming.I kindly request immediate assistance in ensuring that the funds are correctly deposited into the intended recipient's account or refunding the amount to me. Prompt action on this matter would not only restore my faith in Xoom's services but also prevent potential hardships caused by this error.Initial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried to buy an item online and the company suggested to use Xoom to send the payment. I tried to send the payment on May 2 and was told the payment will be deposited on May 6. As of today, May 22, 2024, the payment has not been received. I tried to contact Xoom to cancel the transaction, but they not willing to cancel and saying the payment was made on May 5. I have attached the date, the transaction was made and an email where they said the payment will be made on May 26 and coming back and lying saying they made the payment on May 5. I have called them and sent them emails to refund the money but they haven't done that.Initial Complaint
05/07/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was using this service to send money to ******, after using this service for a while they locked my account. I called them and sent due to fraud I was no longer able to send money using this service. I asked them what I can do to find out what kind of fraud or how to clear this up. They told me there can be nothing done and will never be able to use the service again. SO I made another account but because my debit card information is associated with the account that is claimed to have fraud on, I am not able to make another account I called them to have them remove my debit card information and they refuse to help meInitial Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been making some transactions on PayPal and after a few days I found my my account burned permanently.I am seeking for assistance on how I can get my account recovered kindly.Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction Number: XEWWZT2N Transaction Date: April 1, 2024 Complaint Description:I initiated a transaction of $2,000 from the *** to ***** using Xoom.com (a PayPal company) on April 1, 2024. Despite Xoom's confirmation that the money was deposited into the recipient's ICICI **** account in *****, the funds have not been credited. Concurrently, the amount was deducted from my **** of America account.Upon contacting Xoom customer **********************, I was informed of a technical issue affecting not only my transaction but also hundreds of others. Despite this acknowledgment, there has been a significant lack of communication from Xoom, with only one update on April 3 stating that the transaction was still under investigation. As of April 10, the funds have neither been credited to the recipient's account in ***** nor returned to me.This delay and lack of transparency are particularly distressing as the funds are urgently needed for my father's hospital expenses in *****. The ongoing situation raises several concerns about Xoom's business practices, including: The handling and status of funds during transaction delays. Accountability in updating customers regarding the status of their transactions. The general approach to customer ********************** in situations of urgency and distress.Resolution Sought:I urgently request a transparent and immediate resolution to this matter, including: A detailed explanation of the delay. Immediate crediting of the $2,000 to the intended recipient's account in ***** or a full refund to my account. An explanation of measures Xoom will take to prevent such occurrences in the future.Your assistance in resolving this urgent matter would be greatly appreciated, as it significantly impacts my family's well-being during a critical time.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 20th, I sent a money transfer of $927.53 plus fees of $9.99 The money was posted in the bank account and reveresed on the same day. I called and opened a case with Xoom on March 28th. I was asked to share bank account statement showing the money was reveresed which I did and also attached here. Xoom said it would take ***** hours. It's been more than 3/4 business days, Xoom hasn't confirmed what's going on with the transfer. I have been on the phone with Xoom everyday since then and trying to find what's going on with it. However, I have been keep hearing same thing that it's under investigation. I asked to speak to a manager. I was told I would get a call but never received any calls.Initial Complaint
02/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
FALSE ADVERTISING THAT MONIES CAN BE TRANSFERRED FROM *** TO ** USING MY BARCLAYS DEBIT ACCOUNT = DENIED 2 TRANSACTIONS WITH NO EXPLANTION.AFTER NUMEROUS PHONE CALLS, TO XOOM, ATTEMPTS TO EMAIL PAYPAL WHO HAVE CHANGED THEIR EMAIL,Initial Complaint
02/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello.It has been such a long time. This has not been resolved yet and it is a major hassle on our end. We are requesting the $2995 REFUND. I am handling this matter accordingly. Documents are attached.Kindly send the funds to the account below:************************************ Bank Account # - *************** Routing # - *********** CHECKING Thank you.
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Customer Complaints Summary
49 total complaints in the last 3 years.
15 complaints closed in the last 12 months.