ComplaintsforXoom Corporation
Money Orders
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Money was removed from my PayPal account by ********************************************** on 12 25 2023. I do not have a XOOM account, never had one. I have contacted PayPal and XOOM repeatedly but they keep saying it was not fraudulent.Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5th December, I was trying to send money from my ************ account to my mobile banking account in ***** as I am in ******* on holidays and wanted to transfer my remaining funds to my ****** mobile banking service. The amount was 300 euros. I used PayPal and xoom for this transaction, however a few minutes after sending the transaction I realized I had made an error. I submitted a request to cancel the transaction with Xoom, they canceled the transaction and said I would have my money back in my ************ account in 3 business days. It has now been a week and they still havent issued the refund, however on PayPal it says the refund is completed but I have not received anything in my bank account. I was able to contact customer care twice but now they completely ignore my emails.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
November 21st, my PayPal and Xoom account was hacked while I checked out at Old Navy.com and they stole $864.99 from my PayPal balance, via hacking Xoom to wire themselves money from my PayPal account to their debit card. You can clearly see where they added their address and debit card to my PayPal account, yet ********************** and Xoom aren't willing to honor their promise of covering the theft of hacked accounts which they state on their website. They just keep having me refile claims and it goes no where.Initial Complaint
11/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On November 14 and November 17, I sent some funds using Xoom. I authorized to use credit card as a method of payment. The company pulled the funds from the credit card as if it was cash advance. This resulted in additional fees from the banking institution.The company is using deceptive practice of not informing the funds will be pulled as cash advance. Had we known that the transaction will be billed as cash advance, we could setup the payment as ACH or Debit card. However, they charged the transaction as cash advance resulting in additional bank charges. The company needs to explain the charging options and not deceptively charge and not give the option to customer to decide the best payment option.Initial Complaint
08/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Tuesday 8/22/2023, I sent $1725.00 (transaction # X6C2A3S2) to my relative overseas from my bank through Xoom Corporation. Right after, I got a confirmation email. Then about 2 hours later, I got an email from Xoom that my transaction is on hold and I need to call them for more information. On 8/23/2023, I called Xoom, they said they need the photo ID of the recipient of the funds and purpose of transaction. Then, I uploaded the recipient's photo ID (after I received from him) and told Xoom the purpose of transaction that I am sending this money to my Uncle as he needs to pay the tuition fee of her daughter studying in medical school. Then, I received an email from Xoom that they are processing my transaction and will let me know when it is complete. After couple of hours, I received email from Xoon that my transaction is on hold until more information is provided and asked me to contact Xoom. I called Xoom again, the customer representative told me to upload my current bank statement to complete this transaction. I uploaded my most current bank statement. Then I got an email from Xoom that my transaction has been cancelled and could not be completed, and my account is on hold. I called Xoom to find out the reason, why my transaction has been cancelled and why my account is on hold and how I can resolve the issue. The customer representative told he can not share any information with me. I told him, being a legit customer and tax paying US citizen, I have a right to know why my transaction has been cancelled and why my account is on hold. He stated it is Xoom's policy, he cannot tell me the reason. I have used Xoom and PayPal customer in good standing for about 15 years and have used its service many times in the past without any issue. So, I decided to file a complaint against Xoom via BBB and to resolve my issue as why my account is on hold and why my transactions are not being processed.Thanks,Initial Complaint
05/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I used this service to transfer money and they reported status as delivered. I trusted the status and did not verify it. To my surprise, when I check after 2 weeks the money was never delivered. All the information was correct and they are not providing any update on where my money is. This company kept my money for 2 weeks and did not even update me that it is not delivered to desitnation. They do not have any update stillInitial Complaint
02/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 20, 2023, I made 2 money trnasfers to my families in *****, through Xoom Corporation,:references were:Ref. X7AMQT4V for $50 ************************* beneficiary Ref. XRAN4NMM for $60 ***************************** beneficiary My beneficiaries had problem cashing the money at the banksin *****, so on 1/24/2023, Xoom cancelled the transactions citing security problems. I have sent a couple of emails about my refund. They only acknowledged receipts of them and nothing on the refund. My refund totalls$110.00.Thanks *************************Initial Complaint
02/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is regarding the transaction that was sent to the **** of China (**********************) on August 20, 2022, in the amount of $154.99. This transaction was made to receive the product, however, the seller turned out to be fraudulent, and hence, the product was never received. PayPal used my PayPal balance to make this transaction, hence, I did not have any recourse that I may have received from my bank. I called customer ********************** and had to request a written denial in order to move forward.In addition, I was making a transaction through Xoom, using my PayPal account (using my PayPal user id and password). As a consumer, I was under an impression that I will be covered through PayPal, because Xoom is a PayPal company, and I did not create a separate account for Xoom. It was only when I called customer ********************** I was informed that I will not be getting a refund because it was an international transaction through Xoom. I would be requesting the total amount ($154.99) to be refunded.I provided a Notice of Dispute to Xoom/ Paypal and then proceeded with Arbitration. The above case was not resolved in *** where I was offered an amount by PayPal to resolve the case. I did not agree to the amount during *** settlement negotiation because, with that amount, Paypal was not covering my arbitration cost.Paypal then invoked R9 and requested to close the administrative proceedings so I can file a complaint in small claims court. ADR at its discretion refunded me the money that I had spent to initiate the *** proceedings.Initial Complaint
02/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
2/12 A payment of $2000 was made to me via PayPal under friends and family. The payment made was made from a buyer who purchased a product from me, I met the buyer in person and they agreed to send me $2000 through PayPal using friends and family. They received their item and I received payment and both parties went on with their day. I get home and check my account and see that it is put on hold, they ask me to submit verification proof of my adress, etc, I submitted a picture of my I.D card, submitted my birthday, social, and other information that was asked of me. I call customer ********************** and they tell me that my account is under review and had told me to wait ***** hours in which I did, the next day my account is permanently banned for potential risk and they are holding my funds for 180 days without any reason besides that my account is potential risk. I need my money to pay my bills and support my family and kids, this is my first time using the app and my money is put on hold for a reason they cant even explain.Initial Complaint
02/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing a complaint about PayPal. **** My PayPal email is ********************* I have been in use with their service for over a decade and they have recently permanently limited my account on Tuesday, the 6th of February. I have called them and upon calling, they have told me that they elevated the issue and was told that I was going to receive an email about what was going on, which they failed to provide, and I have called again today, the 10th of February to inquire about this situation. Upon speaking to someone, they only informed me that my account will still be permanently limited without any reason as to why. I have read the entire terms and service of PayPal and I have not broken any rules that would amount to them limiting my account. I would like the use of my account back as well as the access to my funds in my PayPal account as I have a need to continue my business on PayPal and pay for my rent.
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Customer Complaints Summary
49 total complaints in the last 3 years.
15 complaints closed in the last 12 months.