Business ProfileforDagios Flowers & Gifts

On January 19, 2024, BBB Serving Los Angeles and Silicon Valley requestedthat the business substantiate, modify, or discontinue claims in the company’s advertisementin Momento Spanish Yellow Pages. The business advertises “Sastifaccion 100% Garantizada” (100%Satisfaction Guaranteed).

The BBB Code ofAdvertising states, “20.1 When using the term “warranty” or“guarantee” in product advertising, the advertiser must clearly andconspicuously include a statement that the complete details of the warranty canbe seen prior to sale at the advertiser's location, viewed on the advertiser’swebsite or, in the case of mail or telephone order sales, made available freeon written request. 20.2 Advertisers should only use “satisfaction guarantee,”“money back guarantee,” “free trial offer,” or similar representations inadvertising if the seller or manufacturer refunds the full purchase price ofthe advertised product or service at the consumer's request. 20.3 When“satisfaction guarantee” or similar representations are used in advertising,any material limitations or conditions that apply to the guarantee must beclearly and conspicuously disclosed. 20.4 When advertising “lifetime”warranties or guarantees or similar representations, the advertisement mustclearly and conspicuously disclose its intended meaning of the term “lifetime.”20.5 Sellers or manufacturers should advertise that a product or service iswarranted or guaranteed only if the seller or manufacturer promptly and fullyperforms its obligations under the warranty or guarantee.”

As of February 13, 2024, thebusiness has failed to respond to our request for substantiation, modification,or discontinuation of the advertised claims.