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          Leonard Group has 1 locations, listed below.

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            • Leonard Group

              3940 Broad St Ste 334 San Luis Obispo, CA 93401-7017

              BBB Accredited Business

            Business ProfileLeonard Group

            Jewelry Designers
            BBB accredited business

            Current Alerts For This Business

            Alert:

            Consumers have submitted complaints and customer reviews in recent months that include a pattern of allegations wherein consumers state that they have not received merchandise that they have ordered and paid for. Consumers also typically allege that they have experienced extreme difficulty communicating with the company.

            BBB has reached out to the company regarding any steps they make take to address the basic cause of the pattern of complaint allegations.

            On August 26, 2024 the company responded to BBB by stating that they had experienced some problems with manufacturing and delivery that have now been resolved. The company also stated that they have refunded those consumers who desired refunds during this time and 95% of all pending orders had issues resolved that were preventing timely delivery.

            Contact Information

            3940 Broad St Ste 334

            San Luis Obispo, CA 93401-7017

            Visit Website
            (240) 813-9330

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            Customer Reviews

            1.19/5

            Average of 64 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            88 complaints closed in last 3 years

            54 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 9/15/2009

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The nature of this company's business is custom-made jewelry. Lisa Leonard Designs creates simple, organic, & lovely pieces of jewelry that can be worn with jeans or a little black dress. Each piece is designed to be meaningful to the customer. Their custom-made jewelry is hand-stamped with names, a special phrase, or verse.

            Products & Services

            Rings, Necklaces, Bracelets, Earrings, Accessories, Decor

            Business Details

            Location of This Business
            3940 Broad St Ste 334, San Luis Obispo, CA 93401-7017
            BBB File Opened:
            6/11/2009
            Years in Business:
            18
            Business Started:
            8/5/2006
            Business Started Locally:
            8/5/2006
            Business Incorporated:
            1/4/2010
            Accredited Since:
            9/15/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lisa Leonard Designs
            • Lisa Leonard
            Business Management
            • Lisa Leonard, Co-Owner
            • Dan Lavi, CEO
            Contact Information

            Principal

            • Mr. Stephen David Leonard, President/Owner

            Customer Contact

            • Mr. Stephen David Leonard, President/Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            88 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/08/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered a charm for a necklace on April 28 2024. It was an additional charm to a necklace I had ordered years ago with my kids names on it. Since the original purchase, I have ordered another charm to add to the necklace. After having another child, I ordered a second additional charm, the exact same one as I did in the past. I received the product and it was incorrect. I contacted the company and they gave an excuse that they had new people working there and that all products would not look the same. This product looked exacting like another product on their website, but NOT what I ordered. They offered to remake the product and again sent the exact same thing as the previous time. I contacted them again and got the same answer. I asked for a remake again since I have a necklace that I spend over $200 on and now I can't wear it because it doesn't have all of my children on it. They offered to remake it again. I made sure I included the pictures of what product I actually ordered. Still, I got the same thing as before. I have reached out to the company for a refund at this point but I have tried several times to contact the company, leaving messages with no return phone call. I want to talk to someone about my situation and see if we can get it resolved but their customer service is awful. 
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            Read 87 More Complaints

            Customer Reviews

            64 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Staci A

            10/31/2024

            I am SO disappointed with my recent experience with Lisa Leonard (LL)! It's been several years since I ordered personalized charms (grandchildren's names) and a necklace for my mom from LL. Unfortunately, my mom lost a charm with my son's name, "ian", stamped on it. On July 31, I received an order confirmation for a new charm. When I received my order, the charm was stamped incorrectly, "ain." I verified my order and found that it was their mistake. I returned the charm as instructed via USPS. On Sept 16th, I received an alert that the order had been delivered. I contacted LL on Oct 10th after my calls were not returned or email replies. That same day I received a generic response, advising to verify my order on their website. NO ORDER WAS FOUND! I thought it may be because of a redo. Calling and emailing is a waste of time because LL is not responsive, they never answer their phone, nor are they timely with their email replies. It is now Oct 31 and I have not received my replacement order. It's been THREE MONTHS since I placed my order. I'M FURIOUS!
            Read 63 More Customer Reviews

            Local BBB

            BBB of the Tri-Counties

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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