Business ProfileforWHV Resort Group Inc

I wanted to share our experience with this timeshare company. As proud **** veterans, my wife and I are no strangers to commitments and responsibility, but this situation has left us disappointed.Since we became owners in 2013, we were never able to use the timeshare. Between the dates being blocked off and the locations not accessible for us, it felt like we were pouring money into a void. Plus, the rising loan and maintenance fees left us barely affording essentials like food and gas. We couldn't spare a dime for travel.After struggling to finally pay off our initial timeshare, you'd think we'd be free, right? Wrong. The company kept calling, tempting us with free stays to show us new upgrades in 2021. They tried to convince us that we needed to upgrade to enjoy the resorts. They went as far as to say we could have a "deal of a lifetime", but only if we agreed to it right then. It felt like we were locked in a building until we agreed to buy *******, we caved and agreed to the upgrade, going from ******* points to ******* points. You'd think with that many points, we'd finally get to use this timeshare. But nope! Were still unable to travel.We reached out to Hutch *******, the Director of Customer Advocacy, to help us cancel but he didnt offer any support. Customer advocacy is supposed to help resolve issues, but in our case, it failed, leaving us without any solutions. This has only added to our woes and feelings of being swindled.This company failed to deliver on its services and promises, creating a toxic environment where we felt pressured to buy and upgrade, without any real benefits. We are locked in, burdened with payments, points that are never enough, and a timeshare that we can't use. I would strongly advise everyone to steer clear of their bait-and-switch tactics.I share this because people deserve to know the truth. I hope others learn from our experience, and that we can cancel soon and get our deserved refund.