Business ProfileforOld Republic Home Protection

When I purchased my mobile home on March 30, 2023, the seller purchased a policy from ORHP for my property. In February 2024 my heating system stopped working and I contacted ORHP. They sent TPD plumbing company to evaluate the trouble. TPD advised ORHP that the system was too old to repair and when TPD discovered the air conditioner not working, ORHP approved to replace the ***** A week later ORHP advised me that overages and parts not covered totaled $6,821. They refused to give me an invoice delineating this expense but I had to pay it to *** before work could start.The equipment was delivered to my carport. *** began work and right away found additional expenses not covered. This made me question my payment to them. I contacted ORHP asking why expenses were left out of the original estimate. They informed me that *** calculated the overages and parts not covered and ORHP does not review the numbers. *** refused to give me a copy of the charges and said he told ORHP he did not want to install my HVAC but ORHP could not get anyone else to do it and if TPD refused, they would not get any more business from ORHP. TPD had $6,821 of mine, so I could not fire them.The next week TPD gave me a general breakdown of the overages and not covered parts. When I questioned the charges, he said they were industry standards. My research indicates that the cost to replace a new HVAC system in a mobile home in my area in 2024, ranges from $4,500 to $9,000. ORHP refuses to give me the equipment invoice but I am sure that with my $6,821, the money paid to date is over $9,000.I have been without HVAC for 9 months but do not trust ORHPs subcontractor TPD and do not want them working in my home.Note: The Plumbing Doctor was not in your database.