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            Business ProfileAuto Care Warranty Solutions LLC

            Auto Warranty Plans
            BBB accredited business

            Contact Information

            2000 E 4th St Ste 304

            Santa Ana, CA 92705-3949

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            Email this Business
            (866) 774-3251

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            Customer Reviews

            2.25/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/10/2020

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2000 E 4th St Ste 304, Santa Ana, CA 92705-3949
            Email this Business
            BBB File Opened:
            7/21/2020
            Years in Business:
            4
            Business Started:
            1/7/2020
            Business Incorporated:
            1/7/2020
            Accredited Since:
            9/10/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. William Franklin Floyd II, Member/Manager.
            • Ms. Ashley S, Customer Service Manager
            • Mr. Frank F, Manager
            Contact Information

            Principal

            • Mr. Frank F, Manager

            Customer Contact

            • Mr. William Franklin Floyd II, Member/Manager.
            • Ms. Ashley S, Customer Service Manager
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/28/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            This company calls me 3-5 times every week day asking for a person who is not myself. As soon as I tell them that I am not the person that they are looking for and request that they remove me from their call list, rather than acknowledge their mistake and stop calling me, they continue to harass me. I want to be removed from their call list as I have no business with them nor will I ever have business with them.
            Read More
            Read 9 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Steve G

            09/18/2024

            If I could give this company one star I would, they are the definition of the word scam. Dont believe the 30 day money back guarantee. They will lie and say they did not receive your cancellation letter till after the 30 days. They will then say there is an additional 100 early cancellation fee. They will also state that refunds will be given back in 30 days which is also false, they will take 3-4 months before giving you your refund. Stay away from this company, do not answer their calls or give them the time of day, save your money and sanity. They will lie and say they are trying to help while only repeating the same thing over and over and never actually helping. If this sounds like someone you would like to give your hard earned money too, then may God bless you.

            Auto Care Warranty Solutions LLC Response

            09/19/2024

            Im sorry for any inconvenience this may have caused. **************** purchased coverage on 5/2/2024, and on 5/30/2024, he called to cancel the coverage, stating that he found a cheaper option. At that time, the cancellation procedures were provided to him, which are also detailed in his policy booklet, advising that a written request was required to cancel the coverage.****************** cancellation letter was received on 6/5/2024, which was 30 days after the policy was activated, and a prorated refund of $200 was issued accordingly. On 9/18/2024, the customer called in, upset, asking why he didnt receive the full refund. I explained how the prorated refund was determined.The customer stated that he had sent the letter via ***** and that it was received before the 30-day period. I requested the tracking number to verify when the letter reached the cancellation department. After reviewing the tracking information, it showed that the letter was delivered and signed for on 6/5/2024, as indicated by ***** tracking number #************. The ***** record confirms delivery on Wednesday, 6/5/2024, at 1:39 PM.
            Read 7 More Customer Reviews

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