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          Find a Location

          Sutera has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sutera

              145 E Columbine Ave Santa Ana, CA 92707-4401

            • Sutera

              7390 Eastgate Rd STE 130 Henderson, NV 89011

            • Sutera

              6511 Durford St Houston, TX 77007-2077

            Business ProfileSutera

            Pillows
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            Additional Info:
            In March 2022 the business advised that ownership changed and the business was sold. You can see the current owner's Business Profile at https://www.bbb.org/us/ut/provo/profile/online-retailer/brandless-1166-90028172.
            See all additional business information

            Contact Information

            145 E Columbine Ave

            Santa Ana, CA 92707-4401

            Visit Website
            Email this Business
            (844) 200-8925

            Customer Reviews

            1.68/5

            Average of 47 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            62 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

             This business offers at home-pillows, bath textiles, self care essentials, orthopedic pet beds and more.

            Business Details

            This is a multi-location business.

            Find a Location

            Sutera has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sutera

                145 E Columbine Ave Santa Ana, CA 92707-4401

              • Sutera

                7390 Eastgate Rd STE 130 Henderson, NV 89011

              • Sutera

                6511 Durford St Houston, TX 77007-2077

              Headquarters
              145 E Columbine Ave, Santa Ana, CA 92707-4401
              Email this Business
              BBB File Opened:
              10/16/2020
              Business Started:
              10/2/2019
              Business Incorporated:
              3/9/2021
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Sleep Sutera LLC
              Related Businesses
              Business Management
              • Ms. Sharon Watson, Director of Customer Service
              • Mr. Kyle Kubisch, CEO
              Contact Information

              Principal

              • Mr. Kyle Kubisch, CEO

              Customer Contact

              • Ms. Sharon Watson, Director of Customer Service
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              62 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/22/2022

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Sutera ************************************************************* I ordered March 7, and currently March 22. They still haven't shipped. I called and they refuse to cancel my order. I received no tracking number. Order #: S3648611
              Read More
              Read 61 More Complaints

              Customer Reviews

              47 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Roberta S.

              03/30/2022

              I ordered 1 pillow they charged me for 2.Sent multiple emails finally they said they would refund charges. Then I didn't know if I was getting the 1 that I ordered.Tried to call. Got automated system.I did get a pillow. However today I got 2 in the mail. I reached out to them asking to speak to a person. They emailed me asking why I wanted to speak to a person.I explained again that I got 2 pillows in the mail that I did not order. If my card was charged I wanted a refund asap and if they send a label I will return thev2 Pillows that I git today. There response was asking if they were used. I can't communicate with this company and this has been a horrible experience. If I could give lower than 1 star I would do so.Oh they did not even put my last name on the box that I got on the mail today...

              Sutera Response

              04/07/2022

              Thank you for your review. We will have someone call you today. It appears we reshipped you the order due to a shipping delay but we did not charge you a second time.

              Sutera Response

              04/07/2022

              We have sent you an email explaining the refund that was processed on 3/22/2022. Please reply to the email so that we can bring full closure to this issue. We stand ready to assist you.

              Customer Response

              04/07/2022

              Thanks to the BBB for their assistance. I have nothing good to say about this company.
              Read 46 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

              More Info on Local BBB

              BBB Reports On

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