Business ProfileforPayNearMe MT, Inc

PayNearMe is my utility company's only option for online bill pay and autopay. I have used PayNearMe's autopay feature to pay my bills to my utility since we moved to our current address nearly four years ago. We had no issues with autopay via PayNearMe until May 2024. This is the month that PayNearMe claims my credit card declined their charge, causing PayNearMe to unenroll me from autopay. However, my credit card company informed me that they never received a charge from PayNearMe that month. I also believe my credit card company when they say they did not receive nor decline a charge from PayNearMe/my utility that month because I always receive a text alert from my card company when any type of charge is declined, and I never received such an alert in relation to the May utility bill via PayNearMe. Additionally, PayNearMe claims that a notification was sent to my primary email in May informing me of the (supposed) card declination and letting me know that I would be unenrolled from autopay. However, a search of my primary email for "PayNearMe" and the name of my utility company did not yield any results. As a result of PayNearMe's erroneous processing of my monthly payment and failure to adequately inform me that I was being unenrolled from autopay, I now have a severely past due account and late payment charges that could have resulted in a disconnect.I would like PayNearMe to reimburse me for the cost of the late payment charges and to review its card charging process to ensure other customers are not erroneously removed from the autopay system due to PayNearMe incorrectly charging their credit cards / not charging them at all and falsely claiming they were declined.