2 Customer Reviews
Review from Eddie J
1 star08/17/2024
Purchased the impresario a year ago and now the fingerprint not does not work. I cannot get to my watches and have sent emails and spoken with someone who promised to send an email for technical support but never did. I would advise to go with a more reputable company. I may have to break the winder in order to get to my watches
Enigwatch Response
08/30/2024
Dear Esteemed Customer,
I want to extend my sincerest apologies for the inconvenience this situation has caused. We take full responsibility for the issue and are committed to resolving it as swiftly as possible. As mentioned earlier, the replacement finger lock component will be dispatched within this week.
Our technical team has thoroughly reviewed the problem and implemented improvements to ensure this issue does not recur in the future. We are continuously striving to enhance our products and services to prevent any similar inconveniences from happening again.
Should you have any further concerns or need additional assistance, please do not hesitate to reach out to me directly. You can contact me at ******************************** or call *****************. I am personally overseeing this matter to ensure your satisfaction.
We deeply value your patience and understanding during this time. It is our hope that this resolution meets your expectations, and we kindly request your continued trust as we work to provide you with the best possible experience.
Thank you for your continued support.
Best regards,
*****
Chief Customer Officer **********************Review from Tina V
1 star01/17/2024
The product arrived damaged and I provided evidence to which they agreed to replace it. I received several excuses about why they could not get me a shipping label to return the product or ship a replacement. I escalated to a supervisor who assured me the replacement would be shipped within 7 days or they would give me a full refund. I stopped hearing from them at that point and it has been just over 3 weeks since that communication. I have followed up 3 times and warned them that I would be filing a dispute for the transaction with/ my credit card company and notifying the BBB. This company positions itself as a ** (**********) based company but I believe it is a *********-based company with a registered entity in **********.Enigwatch Response
07/28/2024
Dear ****,Thank you for your feedback. We deeply regret that we were unable to meet your expectations during your purchase with us. Your review has been invaluable in highlighting areas where we can improve, and we take your concerns very seriously.We have addressed this issue by responding to your review on the BBB site and through direct communication with you. We are committed to resolving this matter to your satisfaction and restoring your trust in our company.We hope that our efforts to resolve this issue will change your view and reassure BBB readers and visitors of our dedication to customer satisfaction.Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.Best regards,************** Manager SohnneEnigwatch Response
07/28/2024
Dear ****,Thank you for your feedback. We deeply regret that we were unable to meet your expectations during your purchase with us. Your review has been invaluable in highlighting areas where we can improve, and we take your concerns very seriously.We have addressed this issue by responding to your review on the BBB site and through direct communication with you. We are committed to resolving this matter to your satisfaction and restoring your trust in our company.We hope that our efforts to resolve this issue will change your view and reassure BBB readers and visitors of our dedication to customer satisfaction.Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.Best regards,************** Manager EnigwatchCustomer Response
09/17/2024
Update 17-Sept-2024: I'd like to amend my previous review to confirm issue resolution. ********, from Enigwatch, reached out to me in August after not hearing from anyone since January 2024. Initially I did not believe anything different would result from the interaction, but she proved me wrong. ******** quickly sent a replacement watch winder in the exact same model I had originally ordered. The shipment packaging was improved and the replacement watch winder was not damaged. I would like to say that I feel like I have been made whole and no longer have any issues with Enigwatch. Of course, I would have like this to have been resolved back in January, but it has been rectified nonetheless.
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