Business ProfileforEnigwatch

Hi,I purchased a watch winder from this company and the product is defective with following issues:1) The instruction booklet stated that I should be able to program upto 5 different fingerprints for this model. However, I am only able to program one. When I attempt to program additional fingerprints, I only get flashing red lights. Even with the one fingerprint programmed the door does not unlock consistently, 2) About 3 of the watch clips are difficult to remove from the holder. I have to apply quite a bit of force to remove it and this results in the plastic prongs being bent. Subsequently, I have to push the prongs back out to have it engage the holder. The prongs broke after using it for several days as shown in the photos.I've contacted the company's customer support requesting to return this faulty product for a full refund starting on September 9th, but the company's response has been very slow with limited interaction. At one point they asked me to provide dimension of the door of the watch winder for a replacement part that I did not request. Their response is simply that they are awaiting instructions from their "fulfillment department". I would like the company to provide a pre-paid shipping label for me to return the faulty product for a full refund without further delay.