Business ProfileforFIGS

I have placed numerous numerous orders, returns, and exchanges with figs from August of this year to November (current). Its been very difficult for me to find styles and sizes of scrubs that fit my body type hence the numerous orders, returns and exchanges. However, each time I have contacted customer service to learn about the process or initiate an exchange or refund Ive had nothing but outstanding experience. Ive never waited on hold for more than a minute and each customer service ***resentative that I have spoken to was extremely kind and professional. Just today I needed to return an order and realized that I had remembered their return policy incorrectly. I thought I had 30 days from the day that I received the items in the mail to return them, but really its 30 days from the date that you ordered them. I called and asked if there was anything that could be done because the online returns portal was telling me that my only option was store credit. I spoke with a service *** named *****, who was extremely helpful and was able to process my return for me, even though I was outside of the return window. I greatly appreciate her doing me this favor! This kind of experience that has me willing to continue to try fig scrubs in the future, and also willing to pay the higher price point, knowing that my purchases are backed by this level of customer service. Thank you for all your help and a great experience today!