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          Numerade has 1 locations, listed below.

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            • Numerade

              202 Bicknell Ave Santa Monica, CA 90405-2317

            Business ProfileNumerade

            Tutoring

            Additional business information

            Additional Info:
            According to BBB files, records show that the company has a pattern of complaints concerning consumers having charges automatically withdrawn from their bank accounts (without notice) on a monthly basis after making a one-time purchase. Consumers also allege having difficulty cancelling their accounts online or by phone.

            Complaints filed by consumers stat that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB's experience is that a product line is marketed for a period of time until it generates significant complaint activity, at which time that product line is discontinued. On December 4 and 17, 2021 the BBB contacted the company in regards to our concerns about the amount and the pattern of complaints we have received. Unfortunately, the BBB did not receive a response.

            For more information about the FTC's Negative Payment Option rule please visit https://www.ftc.gov/news-events/blogs/business-blog/2016/09/negative-options-make-them-positive
            See all additional business information

            Contact Information

            202 Bicknell Ave

            Santa Monica, CA 90405-2317

            Get Directions
            Visit Website

            Customer Reviews

            1.09/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            184 complaints closed in last 3 years

            29 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            202 Bicknell Ave, Santa Monica, CA 90405-2317
            BBB File Opened:
            5/6/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 4238634 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Alternate Business Name
            • Numerade Labs, Inc
            Business Management
            • Nhon Ma, CEO
            Contact Information

            Principal

            • Nhon Ma, CEO

            Customer Contact

            • Nhon Ma, CEO
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Is your child struggling in school? BBB has tips on hiring a tutor

            Customer Complaints

            184 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/02/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I signed up for a free trial of Numerade, which was advertised to last for two weeks before starting a paid subscription for $14.99 a month. After not being satisfied by their website, I decided to cancel my free trial, and therefore not continue on to a paid subscription, mere minutes after signing up. Screenshots attached show the emails confirming original sign up and cancellation with the time and date highlighted. On September 27th, I was still charged $14.99. I took it up with their support team and got the attached reply. I responded by saying their information is false and provided the same screenshots with dates highlighted, and I have yet to get a response.
            Read 183 More Complaints

            Customer Reviews

            43 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Belther M

            06/02/2024

            I canceled my subscription and you guys still took money out of my account and youve made sure theres absolutely no way to contact you!!! And I cant even take my card off file! I am filing a complaint with BBB!!
            Read 42 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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            BBB Reports On

            BBB reports on known marketplace practices.

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