Business ProfileforEURO STONE AMERICA International, Inc.

Hi, Today we stopped in to purchase flooring, countertops & backsplash for our total kitchen remodel. I called earlier in the day and confirmed with Ivan that he would be there as Euro Stone fabricated and installed our new shower last year, which we are extremely satisfied with the craftsmanship. I left my work in Burbank early to pick up the family in Santa Clarita and then drove out to Simi Valley. We arrive at Euro Stone and there was not a soul in sight. A couple of minutes passed before Ivan enters. He shakes my hand and says give him a few minutes and he'll be right with us. We say no problem. Thirty one minutes pass and there is no Ivan. We figured he just got busy and lost track of time. We asked one of the employees to let Ivan know that we are still waiting. The employee comes back and says Ivan is on a zoom call and at this point you would think Ivan would have told the employee, "Sorry" and he will be with us in X amount of minutes. But that did not happen at all. So we asked how long do you think he will be, as we were willing to wait. The employee said he didn't know. At this point we realize our business is not wanted and we left. We are extremely disappointed as we thought we had a good working relationship with Ivan and Euro Stone. No matter how good your prices/craftsmanship may be, if the customer service is not there, people will be willing to leave just as we did. We find Euro Stone lacking professionalism and common courtesy. Disappointed Ex-Customer Erik D.