ComplaintsforLBC Mabuhay USA Corporation
Freight Forwarding
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Complaint Details
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Initial Complaint
03/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have emailed BBB (laat 02/23/23) for this complaint as all the details would not fit the limited character requirements and we were advised last 03/01/23 to file a complaint online. Hope you can have the time to see the email for the full picture. Basically, we are trying to have LBC cover the remittance that they failed to deposit to my bank account in *************** for a payment for my auto loan, as well as cover for the charges that incurred due to their dishonesty and lack of care which ultimately resulted to the auto loan not being paid on time and being enrolled to Bayanihan Acts 1 and 2. I have deposited via LBC to the same account number before this one time that they said was deposited but was not. I contacted them constantly via email and call and gave support requirements when they asked si we can finally have a solution, but they do not seem to want to resolve the matter. It's such a pain to be neglected and trying to be on top of things, when a service that's supposed to support their fellow kababayans lie, turn their back, and not care. Please, please, help.Initial Complaint
02/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had six (6) large boxes of used clothes, shoes and kitchenware sent to my home address in ***************. All 6 boxes were tampered with and goods were stolen from the boxes. I immediately contacted and reported the problem to LBC who just lags in their responses to the issue. I guess theyre taking their sweet time so the reporting/complaining time will expire. My girlfriend tried on numerous occasion to reach out to them to no avail.Initial Complaint
12/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been double charged with 2 separate card, the ******************* who charged my card said my card was declined because their system error, and told me to call the credit card company and dispute it and he asked me to pay him thru zelle but I refused, I used my other card to pay and it went thru. This happened on November 3rd, 2022. I checked my first card that he used to charged me says pending. November 7th, 2022 the payment posted on my account. I called the *** for reimbursement, e-mailed them for how many times, they keep telling me the same thing but nothing happen. Its already over a month. Now they're asking me for my credit card info including security code and billing address.Initial Complaint
08/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 4/19/22, I paid for a package pickup on their website. There was a glitch and I got no confirmation of payment, so when the driver came, I had to pay again. I have been trying, for 4 months now, to get a refund for the double payment ($224.00). I have sent proof, and every piece of information they have requested - numerous times - but no response, no update, no refund. All I want is the extra payment I made refunded to me.Initial Complaint
06/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I gave cash of $1300.00 to the *********** office on May 31, 2022 to be converted to ********** peso equivalent of *********. This transaction supposedly one day and the recipient should get the money. They said large amount they will deliver a check to the recipient, NO check has been issued by their head office in ****** .I call them everyday for the status and I was told it will be delivered June 1,2,3,4,5 and its been a week and no definite answer. The recipient called their ****** office and he was told untraceable!This is not right and they are giving false statements and their advertisements any remittances should be delivered within 24 hours.Initial Complaint
05/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
LBC had sale box sending to *********** buy 1 box had 1 box 1/2 prices. and then i bought 3 boxes 2 large and 1 extra large. and I went to LBC to make appointment to pick up my boxes. when the person pick up my boxes had missing 1 box. I'm just knew when i received picture sent my nepwe only 5 boxes. And then I went to LBC in concord i talked to them the guy told me call that person. who pick your boxes. when i look the receipt NO... phone number and NO total amout how much i pay to them before. and then i talked again to the people working in LBC the keep your receipt then waiting... how many days? and then I try seaching the phone number those person pick my boxes. Finally, i found the number and i call to make a appointment I'm glad that person to pick my boxes before same person. and i told them she was upset and she run away. when i got my cellphone inside my house. she gone... I call LBC in Concord., NO someone pick it up telephone.Initial Complaint
01/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/13/2021 Mtcn ******** Lbc was not able to deliver the money I sent.I cancelled the transaction but up to today they have not sent the refundInitial Complaint
01/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I seeked services from LBC to send a box of goods to my family I have aboard in October **************************************** mid December as per what representative at their ** office stated. Should take 83 days to arrive. ( Refer to picture on attachment that was taken at their branch)I have kept track of my order via LBC app and have received updates every month. In December 2021 my box arrived in the country in was intended to but the company has failed to deliver it as scheduled. I have made several attempts contacting LBC customer service and the representative have all provided me false information nor any update as to where exactly my box is at. Last location my box was documented to be was a neighboring island thats approximately 12 day of travel to its final destination. Today, 01/02/2022 I spoke with a representative who stated that the box departed that island on 12/16/2021 but would not head directly to the island its destine to due to porting issues. No explanation was provided as to where exactly is my box still. The representative also protected themselves and stated that that information she shared was internal only and not disclosed to the customers. I expressed my disconcert with the representative and stated I would like a supervisor to contact me as soon as possible because I still dont know where my box is at. Moreover, I asked for a compensation for this and the representative did not offer one as per what she stated was lbc doesnt do that for these issues. The document below shows what the customer views as the status of the item and as well shows the latest update being on 12/16/2021Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dec 7 - I scheduled a pick and prepaid online for the service in the amount of $180 Dec 8 - no one showed up to pick the boxes Dec 9 - I went to the ***********, ** office and dropped off the boxes myself. ****************** - does not accept the online payment. I had to pay CASH- so my boxes will be accepted Dec 9 - I called LBC and requested for refund - sent an email to customer service to request for a refund. To this date - LBC has failed to return my online payment of $180
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Customer Complaints Summary
20 total complaints in the last 3 years.
7 complaints closed in the last 12 months.