Business ProfileforStanford Healthcare

To Whom It May Concern: My name is ****** *****. I am an existing Stanford *********** patient. I have now been trying for many weeks to schedule an appointment in their Emeryville neurology department. I was told I could not self refer (although I am a ******** patient), and needed a referral from my primary care physician. My primary care physician sent this referral. Stanford sent it back, saying it did not have a diagnosis on it. I have called them repeatedly and they have repeatedly said they need the diagnostic code (although one of their representatives said he could see the code). Today I went to my primary care physician's office for the sole purpose of getting a hard copy of the referral. And yes, it does have a diagnostic code on it. I again called Stanford, and asked to speak to a supervisor. I had to ask 5 times before I was put in touch with a supervisor. She again wanted to read me what her computer screen said - the same thing that I have been told on many calls to Stanford. I read the diagnostic code to her. This made no difference - and she again wanted to read to me what her computer screen said. But she did say she would call the primary doctor - which could have been any time in all the weeks that have passed. I hung up and have not heard back. This issue has caused me a great loss of time, and has also caused stress and upset. My desired resolution: 1) an immediate appointment, 2) recognition that scheduling is part of patient care and should be treated as such. 3) a review of what happened here, and what should be done so future patients do not have to go through this. Thank you for your help.