ComplaintsforCarParts.com, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Support lied and said that item shipped. Advertised delivery two days from ordering. I ordered on Tuesday however it has taken them 2 days to get the package to the carrier. I originally complained that advertized shipping was shorter than the actual shipping estimate i was given after ordering. The next day i chatted with customer service to see why my tracking was not updating. The agent assured me my package had shipped and that it would take up to 48 hours for tracking to update. 48 hours from when I was told it had shipped, my tracking has now updated to show that it was delivered to the carrier almost 3 days after I ordered. I was blatantly lied to by the customer service agent, and by their advetising of two day shippingBusiness response
02/15/2022
Business Response /* (1000, 6, 2022/02/02) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $22.84 on 1/27/22 ($8.01) with Refund Transaction *********** and on ******* ($14.83) with Refund Transaction *********** for your Order (********) that you need not return to us anymore, you may keep or dispose it. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at **************. Again, we apologize for the inconvenience.Initial Complaint
01/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a part that they advertised in stock on the 7th and they put a hold on the money until shipped, the day it was supposed to be delivered on the 11th I got a email stating it wasn't in stock and I had to wait 3/5 days to get my money released back to the account it's the 19th and still can't get my money I've talked with **** twice and he was supposed to get it straightened up and send me a email with the information to give the bank to release the money and hasn't, I've been lied to over and over and still nothing, if you advertise something and put a hold on the money isn't that false advertising and stealing money and won't give it backBusiness response
02/15/2022
Business Response /* (1000, 5, 2022/02/02) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as much as we want to provide you with the part that you ordered, it is Out of Stock at the time of your purchase. We are still working on removing items that are out of stock from our website. Rest assured though that actions are being taken to avoid future incident as such. Nevertheless, be advised that we did not charge you for the order and no amount was deducted from your account; authorization was already voided. Please let us know if you have other questions by sending an e-mail at ****************************. Again, we apologize for the inconvenience.Initial Complaint
01/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made a purchase on Dec. 30, 2021 and also attempted to cancel the purchase on Dec 30, 2021, within minutes of finalizing the transaction. I did not realize the quantity of the product, which was (2), and thought I was purchasing (4). I immediately called customer service to request a refund. I was told there was no guarantee that a cancellation could be completed. I don't understand how I could immediately contact customer service to request cancellation, and somehow, that request can not be completed. I received a shipping notification from fedex and already contacted fedex to decline delivery. I am requesting a full refund in the amount of $227.88. Order # CPZXXXXXXXXXBusiness response
02/01/2022
Business Response /* (1000, 5, 2022/01/18) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of ******* on ****** with PayPal Refund Transaction ID#31DXXXXXUXXXXXXXP for your Order (ID#XXXXXXXX). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.Initial Complaint
12/31/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I just spent 2 hours on hold trying to get a hold of somebody in the returns department and just as I was about to get picked up they said I was the next caller it got disconnected I don't know if it was then or what but I would really like to talk to somebody about getting a return setup since my order doesn't seem to appear at all on the dashboard that they have on their website even though I just received it and it's for a part that does not seem to fit my car, even though it was specified to fit my car specifically. I can not seem to get ahold of anybody via chat or email, it just keeps saying there's an error it that I got disconnected. It already took me and extra week to get my shipment because I asked to have it upgraded to faster shipping and I guess I didn't give enough authorization, because it sat in their warehouse for most of a week while they waited for me to give authorization for the extra shipping charge. The only reason it got sent out was because I sent an email asking where it was and they said it was waiting for authorization. Since then I have not been able to get ahold of them though the website. I'm usually pretty laid back about this sort of stuff, but I'm getting really ticked off at this point. I only ordered from them instead of Amazon because they said it would get here quicker than them.Business response
02/01/2022
Business Response /* (1000, 8, 2022/01/18) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that RMA#RMAMXXXXXXXXXXX along with a Pre-paid Shipping Label (FedEx XXXXXXXXXXXX) and Return Instruction have been sent to your e-mail, *********************** so you can return the part to us. Kindly use the label immediately to avoid expiration and make sure to package the item properly. Refund will be then issued to your account upon our receipt and inspection of the part. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.Initial Complaint
12/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered weather tech mats December 11th . The advertisement clearly shows in the pictures and states in the description that the rear and front our included. There are several more 2005 Toyota Corolla S mats on carparts (but just different color) advertised for exactly the same. When I got my package Sunday, December 19th, only a rear mat was included. It looked completely different from the pictures online. When I tried to install it in my car, it did not fit. I called carparts that same morning, I let the kind lady know about both problems (front mats not included and rear mat I received did not fit). She verified that both rear and front were supposed to be included. She said that yes, both rear and front should be included. She told me that my case was going to be under investigation. On Tuesday, I sent them an email since I hadn't got a response explaining my situation. At the end of all the back and forth emails, they told me that it was advertised incorrectly. To this moment, the weather tech mats are still up on carparts.com, advertised exactly the same. Their website even had a maintenance break this morning, and those mats are still up there! That is not an accident this is having malicious intents. Look for yourself. https://www.carparts.com/details/Toyota/Corolla/Weathertech/Floor_Mats/2005/S/4_Cyl_1-dot-8L/WXXXXXXXXX.html They asked me how I wanted to proceed. I responded: I want what carparts sold me. I want what was advertised, and what I paid for. I want what my digital receipt says I bought because that's what a company does, sell what they offered to their customer. They responded: "If you are willing to keep the order you received, I could give you a $20 refund on your order. Otherwise, you can return the part to us so we could issue you a full refund." I did not like feeling tossed. They cannot do with their customers what ever they want. I want them to keep their end of the bargain give me my orderBusiness response
01/31/2022
Business Response /* (1000, 6, 2022/01/05) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, the manufacturer/warehouse confirmed that the part that you ordered is for the Rear only and doesn't include the Front Matswe apologize for the confusion and mistake. The issue had been submitted to the concerned department and is now working on reviewing and revising the content. Nonetheless, a refund of ****** has been issued to your account on ******** with Refund Transaction *********** as compensation for the inconvenience; otherwise, you may return the part to us for a full refund. Please check with your bank/credit card company and give them the transaction *** as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience. Consumer Response /* (3000, 8, 2022/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I appreciate your apology. You guys have told me about the warehouse several times. Do not why that's relevant. What you guys offered me and what the listing that's still up there says is that the front and rear are included. I understand what the warehouse is saying, but respectfully, that is not my problem. Car parts made a mistake and mistakes have consequences. If you guys decide to keep your end of the bargain, I will gladly return the rear mat I received. Business Response /* (4000, 10, 2022/01/15) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, the issue had been submitted to the concerned department and is now working on reviewing and revising the content. Again, our apologies. Thus if you want to return the part, the RMA is now being processed along with the shipping label; kindly expect them within the next 2-7 business day through your e-mail (address). Refund will then be issued to your account upon our receipt and inspection of the item. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.Initial Complaint
12/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a part , trying to get refund, I sent order number as they asked , after 2 weeks of email I get a RA for a coolant reservoir I did not purchase a coolant reservoir, I purchased a ********** ******* I emailed again asking do I send it with this RA number I get no response, the terms said if return without it wrong number will tue up funds being returned to you. I'm still waiting on a RA number, feels like they are dragging it out past the return date to keep my *** . This is the order number for what I ordered #CPZXXXXXXXXXX, I want my refund, I ********* other items no problem till you try to return somethingBusiness response
01/05/2022
Business Response /* (1000, 5, 2021/12/21) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, our agent mistakenly placed a different Part (name) on the Return Instruction that was sent to you; we apologize for the mistake. Nonetheless, the RMA# that was provided is correct and pertains to your orderRMA#RMAMXXXXXXXXXXX. Kindly follow the return instructions then and make sure to package the item properly. "Return warehouse: ********************************************* XXXXX. Important Instruction/s: Write the RMA number on a piece of paper using a black marker and paste it outside Please note that you will have to shoulder the return shipping fee for this type of return. You may use any courier that you prefer and remember to provide us the return tracking number. It will serve as your proof of delivery so we can process the refund on time. *** Alternatively, we can send you a discounted return shipping label wherein the cost ($6.93) will be deducted from your refund. Simply let us know if you agree so that we can send you one. Your credit will be processed within 2-3 business days after the warehouse receives the item. We will refund the amount back to the same payment method used for the order as shown below: Credit or debit card - It may take 1-7 business days for your financial institution to post the credit back onto your account. PayPal - It may take 1-2 business days." Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.Initial Complaint
12/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
September XX XXXX driving along when I noticed my 06 Chevy suburban started to feel like it was slipping. Arrived home popped the hood all you could smell was burnt transmission fluid. Lifting the hood coolant over flow jug was dark an full to the brim. Called transmission shop to see if this was gonna be expensive I was thinking maybe a good flush an I could be back on the road. After speaking with transmission tech I was informed that it would be a complete rebuild needed. Notified carparts.com spoke with someone explaining that the radiator I purchased in December 2020 has a internal reputre an it has caused for me to need a complete rebuild. Carparts.com replied sorry to hear that...... we can't cover the total amount but we cover your labor an the replacement of the radiator. Radiator was under warranty anyway what about covering more of the cost of this rebuild since it was caused by a defective radiator? Carparts.com replied sorry just labor cost an replacement of the radiator. So now it's been about 3 months now weeks before Christmas and still have yet to hear or let along see anything from carparts.comBusiness response
01/20/2022
Business Response /* (1000, 5, 2021/12/21) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, Our Policy states, "CarParts.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation." Also, "Each warranty does not cover any labor costs or incidental, indirect, special or consequential damages such as, but not limited to, physical injuries or property damage, loss of time, loss of use of the vehicle, inconvenience, air freight charges, rental vehicle charges, towing charges or accommodations resulting from a defect in or failure of the part." Thus, a replacement has been processed and delivered through ***** tracking#XXXXXXXXXXXX on Monday, 9/13/2021 at 1:13 pm at your location in **** ** **** ** ******* ****** ** XXXXX-XXXX. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience. Consumer Response /* (3000, 7, 2021/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept it an nor should any one else. A defective part from a company or manufacturers should not be sold or shipped to anyone at any time. Also to add to injury you told me you would cover labor cost an to then change that how could this be a good business practice? Business Response /* (4000, 9, 2021/12/30) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as previously noted, a replacement has been processed, at no cost, and delivered through ***** ********************* on Monday, 9/13/2021 at 1:13 pm at your location in **** ** **** ** ******* ****** *************. While we are still waiting for the return of the original part. Also, Our Policy states, "CarParts.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation." "Each warranty does not cover any labor costs or incidental, indirect, special or consequential damages such as, but not limited to, physical injuries or property damage, loss of time, loss of use of the vehicle, inconvenience, air freight charges, rental vehicle charges, towing charges or accommodations resulting from a defect in or failure of the part." ****** let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. ****** we apologize for the inconvenience.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
444 total complaints in the last 3 years.
187 complaints closed in the last 12 months.