ComplaintsforBest Choice Products

Online Retailer

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
10/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased the Best Choice Products 10ft Solar LED Offset Hanging Market Patio Umbrella twice, once directly from Best Choice Products. Once from ******, both units have broken after minimal use. The first umbrella, bought from ***, rusted at the bottom as though it had been previously used. The second, purchased from ******, broke at the top due to a plastic failure after only three uses. I was away most of the summer due to my mother's illness and barely used the umbrella before it broke.**** support informed me that both items are outside the 60-day warranty, and no replacements can be offered without an extended warranty. Given my unusual circumstances and minimal usage of these umbrellas, I'm requesting an exception to the policy for at least one replacement or repair solution.
Business response
10/31/2024
Date: 10/31/2024
BBB# ********
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Replacement
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your Best Choice Products 10ft Solar LED Offset Hanging Outdoor Market Patio Umbrella is broken. Since this purchase was made on 5/29/2023, it is beyond our 60-day warranty.
Being a valued customer, we have waived our warranty policy and submitted a full replacement for the umbrella. We dont want to inconvenience you any further by having you return the one you have now. Please allow ***** hours to process the replacement and 3-5 days to arrive at the above address. Again, we want to apologize for the inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Customer response
11/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** **********
Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i purchased the back in 2023 and i understand that it had a 60 day warranty but it was a gift to my grandson and i had no info on the warranty . i purchased through ****** for $236.56 so several months ago i was told it stopped working so i reached out to the company 5 times they stated they responded but i got nothing i also checked SPAM. so today i contacted ****** for their help thet told me i need to call them no e mails they do not respond so i tried that but i all i could do was a chat this is where the phone number took me.but the conclusion at the end of all this was they were no help . i offered to pay the shipping back to get it fixed but i was told no they would not fix it.i hope you can help .. they seem not wanting to help me .. it now become an issue why can't i pay to get it fixed . i no longer have confidence it ther products and will purchase a new one elsewhere . .****** ******** ps i attached the chat and the purchase from ******
Business response
10/21/2024
Date: 10/21/2024
BBB# ********
Dear ******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Exchange
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that you made several attempts to contact us regarding this issue and you stated that we never responded. Please know that sent emails regarding your issue on 9/1/2024,9/9/2024, and 9/12/2024. Since this purchase was made on 4/2/2023, it is beyond our 60-day warranty. Also, we have already provided a full replacement on 5/2/2023. Being a valued customer, we will waive our warranty policy and would like to offer you a full replacement for the item. Again, we want to apologize for any inconvenience this may have caused you.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
10/03/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We have 2 drum sets made by ***. Both as gifts. One is over 60 days old which is the company warranty period. The other is 2 weeks old. The pedals have come apart and they will not offer a replacement or any help because they were gifts. Terrible customer service and offered no solutions.
Business response
10/09/2024
Date: 10/9/2024
BBB# ********
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Repair
First and foremost, we want to apologize that you have issues with the 2 drum kits that were gifted to you. Please know that without an order number we cannot verify that the orders were purchased from us and not from an unauthorized 3rd party even though the products are from BCP. However, as a courtesy, we are willing to provide a full replacement for these products. If you could please verify the following:
The shipping address is: ****************************************
The items are:
SKY1257 Best Choice Products Kids Beginner 3-Piece Drum,Musical Instrument Set w/ Sticks, Cushioned Stool, Drum Pedal Red
SKY5565 Best Choice Products 5-Piece Kids Beginner Junior Size Drum Set, Percussion Instrument Starter ************ Black
Once we hear back from you, we will provide a full replacement for these items since the parts you requested are not sourced separately from the items. Again, we want to apologize for any inconvenience this may have caused you.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Customer response
10/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ********
Initial Complaint
09/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a $700 patio sectional from Best Choice Products in May 2021. This set has been kept in a weather-protected sunroom since then. This month, I attempted to remove the cushion covers to wash them. Inside, the waterproof liners had disintegrated, releasing thousands of fine chalky material particles, which irritated my skin and were easily inhaled. This issue affects every single cushion in the set. I cannot disassemble or wash them as a result. I reached out to the brand to request information about the material composition because I no longer have the tags attached to the cushions. Best Choice Products did not provide any materials information. They simply said: "Per our product expert, we just received such an issue with the sofa. Moreover, to provide assurance, a PROP 65 warning is(not) to be found on item or manual, shouldn't be a concern. You have the choice to not use the sofa set if you are uncomfortable with it producing chalky dust."When I requested replacement cushions or a refund, they refused as it's outside of the 60-day warranty. I understand this is their policy, but I am extremely concerned about the material quality of these products. I've never seen any fabric behave in this way and still don't know what I inhaled.
Business response
09/10/2024
Date: 9/10/2024
BBB# ********
Dear ****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
First and foremost, we want to apologize that the material inside the cushions for your Best Choice Products Outdoor Rope Woven Sofa Patio Furniture has deteriorated. Since this purchase was made on 5/24/2021, it is well beyond our warranty. We would like to resolve this issue by waving our warranty policy and offering a 50% partial refund. This refund will be processed through *************** since we can no longer process the refund via Amazon due to the time lapse from purchase. Simply respond to this email if this is an acceptable resolution and we will then provide further instructions on the refund process. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Customer response
09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
09/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Best Choice Products 7-Piece Outdoor Modular Patio Conversation Wicker Sectional Set on April 15, 2024. Not even five months later, every cushion has black mildew all over it. I've tried washing the covers. This set sits on a screened in porch. I contacted BCP today (9/5/24). They told me to contact Target, who I originally purchased it from. Target told me to contact BCP. BCP says that since it is outside their sixty day window, there is nothing that can be done. I have pictures of the furniture and chat. BCP promises customers the following according to their website:BCP follows three foundational pillars to success:Products We develop and build top-rated products that meet our standard of excellence.Customers Our product experts elevate everything from style, function, and customer support.Value ****************** is what we do best, shopping is always direct from us to you!Their product and customer support is subar. I would like a partial refund to purchase new cushions elsewhere since they are unwilling to send me new ones. As a teacher with five children at home, I don't have money to throw away. I paid a lot for this set because I thought it was going to be good quality furniture. Not even six months, it's useless unless my family sits on it cushionless.
Business response
09/10/2024
Date: 9/10/2024
BBB# ********
Dear Rose,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
First and foremost, we want to apologize that your Best Choice Products 7-Piece Outdoor Modular Patio Conversation Furniture set purchased on 4/15/2024 has black mildew all over it. We understand you are seeking a partial refund to purchase the cushions on the open market. Although we have already offered you a 30% discount towards the purchase of a new patio set, we would like to offer you a $190.00 partial refund via *************** since this purchase was made through Target and we do not have your payment information for security purposes. Simply respond to this email if this is an acceptable resolution and we will then provide the details on processing the refund through ***************. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Customer response
09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
08/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received the companys product as a gift. I did not have the order number, however, I shared the box and shipping labels as I didnt have the rest. I wanted to share that a key piece to the product (a support leg) was missing from the box and I needed the part to complete the build of the product. I shared that it was a gift and I wasnt able to obtain the original order number but I was willing to buy the part since I couldnt provide that. I was told Id have to purchase a whole new product because they werent able to locate the order and they do not sell spare parts. The product is useless without this back support leg and Im now stuck with this chair I cant use and have no option to obtain the missing part.
Business response
08/29/2024
Date: 8/29/2024
BBB# ********
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
I would like the back support leg sent to me so I can finish the build of the product
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that you received the Best Choice Products Hanging Curved Chaise Lounge Chair as a gift and is missing the support legs. Since this was a gift, please know that we cannot provide a resolution without the order# or the name of the original purchaser to verify shipping address and if a refund has already been processed for the order. The images you provided did not show the shipping label which would have the order number.
Secondly, unfortunately our systems are not set up to sell items or parts to the general public.
If you could please provide an image of the shipping label or Order# or Name of Purchaser, we could then verify the order and provide a resolution to your satisfaction.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
07/24/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Patio Umbrella from BC through Amazon. Umbrella was received April 10th. 2 months ago I came home to find my Umbrella was on the Ground. Upon examining what had happened I noticed that the Pin that holds the lift bar in place with the lift cup had fallen out. When trying to fix it I noticed the top plastic piece on top of the pole that supports the umbrella was bent and Umbrella was leaning to the side. I reached out to the company via the web site a week went by no response ( I also posted a review on Amazon). A week later I sent another response & posted another review on Amazon. Again another week goes by and no response. I contacted Amazon and filed a complaint. Amazon sent BC a message and that was when someone contacted me. The Rep told me that the Umbrella did not have pins. I then sent the Rep pictures of the location of the pin on the lift bar. It seems Reps dont know the dynamics of the Umbrella. I also sent the picture of the top connector that was bent making the Umbrella lean all the way over. Finally they sent me a replacement. The Replacement was received about 3 weeks ago. Setting it up was fine, everything looked good. A few components were a bit different from the original which made me realize that the original umbrella was not made correctly as parts were missing. Which I sent the Company an email telling them of what I found and how they need to have a better quality control over there products. Well, last week I noticed my Umbrella was not how I left it straight, the umbrella had leaned all the way over to the right. When checking it out, I noticed that the top piece that hold umbrella connected to the pole had bent to the right side, again as it did with the 1st 1. I sent an email from the emails that was sent to my by the company to complain asking for a refund. The rep that responded asked me about the base. I sent them a pic of base which is the right one. Response was warranty has ended and they would not issue a refund.
Business response
07/26/2024
Date: 7/26/2024
BBB# ********
Dear ****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that you have experienced issues with your Best Choice Products 10ft Offset Hanging Outdoor Market Patio Umbrella and the replacement that we issued. However, we are happy to see that a refund has already been issued for your umbrella on 7/26/2024.You can expect your full refund to return to your original form of payment within 1-3 business days, Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
07/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Umbrella purchased on 6/8/24. Umbrella snaps in half on 7/16/24 which is 38 days later. Ive reached out to the company twice and they continue to provide a generic email response saying my warranty is not within the 60 day window, which it is. I would a full refund or a replacement umbrella sent.
Business response
07/19/2024
Date: 7/19/2024
BBB# ********
Dear ******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Replacement
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize for the incorrect responses you received from our automated system regarding your purchase being out of warranty. However, we are happy to see that you have been working with our customer service team and we are providing you with a full replacement for your Best Choice Products 10x10ft 2-Tier Square Outdoor Solar LED Cantilever Patio Umbrella. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
07/11/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed an order through Amazon and received damaged parts. Asked for a return and was sent one label to return through **** My order had 2 large boxes so *** needed two labels 1 of 2 and 2 of 2. Company doesnt respond. Have tried several times to contact them but only get questions for which *** already answered and no resolution. I want to return and get refunded but they are stalling. I had placed a 2nd order for the same thing, hoping to get undamaged items and received yet more damaged items. This time they provided a return label where I have to pay to return them. They will only respond with more questions every few days and you cannot talk to anyone. Again, I just want to return these damaged goods and get a refund. Im in almost $600 at this point and they are not responding or rectifying this request. No way to call them or chat or anything other than email.
Business response
07/17/2024
Date: 7/17/2024
BBB 21973532
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize for the delay in providing you with assistance regarding your issue regarding your 2 orders for the Best Choice Products Set of 2 Outdoor Swivel Bar Stools. Secondly, for the confusion regarding the return labels that were provided to you by Amazon.
However, we are happy to see that you have been in contact with our customer service and we were able to provide you with the resolution you desired. Please know that both orders have been fully refunded. Your second order# ***-7757367-7881854 refund was processed today 7/17/2024 and you can expect your full refund to return to your original form of payment within 1-3 business days. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Customer response
07/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
May 8, 2024 I responded to an add that appeared on Facebook....Clearance....Having Curved Chaise Lounge $29.99 ea. From *** . I ordered two. Got a receipt for order, after 2 weeks I asked for a tracking number, then I started receiving emails saying an item I ordered had an incomplete address and wanted to whisk me to a private site to give than .75 from a secure account. I called BS and said REFUND, then told them I would contact BBB, they said it's on it's way...excuse after excuse....I just want a refund and it to be noted they are SCAMMERS.
Business response
07/12/2024
Date: 7/12/2024
BBB# ********
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
We have reviewed the order information you have provided to us, and we sincerely apologize for your recent experience. However, upon further investigation It appears your purchase was not sold to you by Best Choice Products and the contact email address ********************* is not associated with our company. We regret to inform you that we are unable to provide you assistance for an item that was purchased from an unauthorized third party. We recommend that you immediately file a chargeback with your financial institution to recover the cost of this purchase.
We would like to thank you for bringing this unauthorized seller posing as Best Choice Products to our attention so that we can take action internally. For future purchases please reach out to us directly at ****************************************** and we would be happy to provide you with a discount on a future purchase for this unfortunate experience and moving forward please utilize our direct website bestchoicproducts.com to confirm any current accurate sales of our products. Again, we do apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforBest Choice Products

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary