ComplaintsforBest Choice Products

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Initial Complaint
06/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a product of Best Choice Brand which was pasta sauce flavored with meat, I went to utilize the product and found a course strand of human hair in the sauce. Ive tried to contact them via on their website through their customer complaint form . However Im never informed it submitted after I click the submit button,it stays on the same page. I still have proof of the hair I retrieved from the sauce as well as photos and the spaghetti sauce bottle.
Business response
07/01/2024
Date: 7/1/2024
BBB# ********
Dear ******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Contact by the business
What Best Choice Products have done to meet your desired resolution:
First and foremost, were sorry to hear that you found a human hair in your Best Choice Brand pasta sauce. Please know that this complaint was intended for another company. Here at Best Choice Products,we do not sell any foods. We are an e-commerce retailer that sells home and garden items along with toys and seasonal products. We hope you get your issue resolved with Best Choice Brands.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
06/15/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Best choice delivered a table I ordered to the wrong address and the delivery photo proves it. They ignored my requests for a refund and said tough luck. They didn't attempt to resolve the issue at all. Instead they said it was my fault for not going to find it at some random address I don't even know of.
Business response
06/19/2024
Date: 6/19/2024
BBB# ********
Dear Lanel,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for, and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your order was delivered to the wrong address. Secondly, for your experience with our customer service. Unfortunately, we cannot locate your order with the information you have provided. If you could kindly respond with an order number or the name of the purchaser on the original order and which marketplace you purchased our product from, we will happily provide you with a resolution to your satisfaction.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
06/13/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a 5-Piece Wooden Mid-Century Modern Dining Set w/ 4 Chairs, Padded *********** (in Cream/Walnut) from Best Choice Products on 6/3/24. Their website advertises 3-5 day shipping. It's now 6/13/24, I received an order confirmation, and have had no update on anything since.The product was $361.18 total and my order number was *******. I emailed them on 6/11/24 asking for a status on shipping or any kind of communication. I also opted into their website 'support chat' which wasn't able to give me any kind of update or resolution, and told me my order had been escalated. It's now 6/13/24 and I still haven't received any update from the escalation team. I've also sent a follow-up email and haven't heard back on that yet either.Based off further reviews on the internet, it appears that this is a very common thing for this business and they have one of the worst reputations for customer support I have ever witnessed - and can confirm, after experiencing rude and unhelpful behavior as well. I would really just like a tracking number for my order and I don't understand how that's so hard. It's highly disappointing as I bought this furniture for my first house and was so excited, just to end up with this experience..
Business response
06/19/2024
Date: 6/19/2024
BBB# ********
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for, and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Delivery
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your order was not fulfilled for the Best Choice Products 5-Piece Compact Wooden Mid-Century Modern Dining Set due to a system error. However, we are happy to see that we have been in contact with you regarding this issue and a full refund has been processed. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
06/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased the umbrella in Feb of 2023. It was used a few times in the summer of 2023 and once in early May of this year. We then used it on a quiet relaxing Memorial Day, closed it up, no issues.We looked to use it again about a week later and I noticed it wouldnt click shut. I found that was because the inside of the grip handle has a crack.I contacted customer service and they mentioned warranty was up and they couldnt send a free replacement handle as a result. I said thats fine, Im happy to purchase a replacement handle. Their response was that they dont sell individual parts but normally offer free replacement parts but oh no, crazy coincidence, they are out of stock for the crank. I responded, reminding them it was not the crank I needed but the handle. They are out of stock for that item too shockingly. And then reminded me I was past the 60 day warranty, etc.So we paid $500 for an umbrella we used maybe 10 times and can no longer use because of a small crack in a piece that is completely replaceable.Upon reading through further Amazon reviews, where I purchased it, I found that for other consumers too these pieces consistently break after few uses and they dont offer any way to replace them without repurchasing an entire brand new $500 umbrella. The resolution that I am seeking is a replacement handle. If this is not possible, then I would like a full refund of the umbrella. If you stand by the quality of your products, this wouldnt be a common issue and you would offer ability to purchase replacement parts at minimum.
Business response
06/10/2024
Date: 6/10/2024
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for, and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Replacement
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that the handle has cracked on your Best Choice Products 10x10ft 2-Tier Square Outdoor Solar LED Cantilever Patio Umbrella purchased on 2/25/2023. Unfortunately, the handle is not sourced separately from the item. Therefore, we have waived our warranty policy and submitted a full replacement for the umbrella. We dont want to inconvenience you any further by having you return the umbrella you have now. Please allow ***** hours to process and 2-3 days to arrive at the address we have on file. Again,we want to apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
05/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought two jeeps from this company years ago, one we used for a long time the other one remained in the box due to my son being hospitalized for a long time, during this time we ended up moving due to it and my son wasnt physically able to use it. We just opened it today and found out it was missing the whole rear axel, the company agreed to ship a replacement however they wouldnt ship it to where I live they wanted to ship it to my old address where I no longer live and would be unable to get the part. I explained the situation and didnt mind paying for the part or the shipping. I just spent a lot of money on this product and it was brand new opened and was missing a part, a main part, I feel this company is a scam and does this on purpose to make you have to buy a new product.
Business response
05/24/2024
Date: 5/24/2024
BBB# ********
Dear ******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Other (requires explanation)
Replacement; Would like the replacement shipped to where I live now so I can use my product.
What Best Choice Products have done to meet your desired resolution:
First and foremost, were sorry to hear about your son being hospitalized and hope he is doing well. Secondly, we want to apologize that we were unable to provide you with a rear axle for your Best Choice Products 12V Kids Ride On Truck Car purchased on 5/15/2018 due to our automated system not being able to change or modify any order once processed.
Being a valued customer and for us to provide the part replacement, we will need you to confirm the address stated in this BBB complaint. **************** Slippery Rock, PA ***** is also the shipping address for the part. We will then process the part replacement. Again, we want to apologize for any inconvenience this may have caused you.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Customer response
06/13/2024
Im rejecting the business response because it makes absolutely no sense to send a replacement part to an address where I no longer live I am unable to retrieve this package to be able to use it.

Business response
06/19/2024
Date: 6/19/2024
BBB# ********
Dear ******,
In our last response we asked you to confirm the new shipping address for the replacement part is: **************** Slippery Rock,PA ***** and you have responded that you no longer live there. If you could please provide the shipping address for the part replacement, we will happily process the request. Again, we want to apologize for any inconvenience this may have caused you.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Customer response
06/25/2024
************************************** is the correct shipping address, when I spoke with the business they were using a super old address not the one listed above.
****** *******
Initial Complaint
05/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 13, 2024, I bought a 2-Person Outdoor Canopy Swing Glider Furniture w/ Cushions using a coupon code, which you accepted. Today you cancelled my order for no reason and claimed you were refunding, and yet the money is still gone from my account. The swings are still being sold on your website, so you cancelled my order based on a mistake you made, with absolutely nothing being offered to make things right.
Business response
05/20/2024
Date: 5/20/2024
BBB# ********
Dear *******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Other (requires explanation)
I think you should honor the original advertised price.
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that the Best Choice Products 2-Person Outdoor Large Convertible Canopy Swing you purchased had been cancelled due to an incorrect discount code and that you were not refunded. We show this purchase was made through PayPal and we have reached out to PayPal and voided the payment. If you have still not received your refund,we kindly ask that you contact: *********************** Number-****************.
If you would like to still purchase the item, we can create a discount code to honor the original price. Again, we want to apologize for any inconvenience this may have caused you.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
05/10/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Trying to get replacement foot pegs for the 6volt ride on Motorcycle. They refuse to help without an order number which I dont have. The product/motorcycle has faulty pegs and I need a replacement for a second child. I am willing to purchase the pegs but they will not sell or replace without an order number. I am out of warranty and would not expect a warranty just a replacement at my cost. This is unreasonable customer service for a product that costs this much.
Business response
05/14/2024
Date: 5/14/2024
BBB# ********
Dear ******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.

Desired Settlement:

Repair

What Best Choice Products have done to meet your desired resolution:

First and foremost, we want to apologize that we were unable to provide a resolution to your issue of wanting replacement pegs for your 6 volt ride-on motorcycle. Unfortunately, the pegs of our ride on motorcycles are not sourced separately from the item and currently we are not set up for selling parts to the general public. Secondly, without an order number, we are unable to provide any other resolution. If you are able to locate the order number, please email your order number to ************************************** and we would be happy to look into your issue and get this resolved to your satisfaction as quickly as possible and prove to you that Best Choice Products values their customers and experiences.

We will wait for your response to proceed.

We appreciate you reaching out to us to resolve this matter.Have a wonderful day.

Sincerely,
Escalation Specialist
Best Choice Products
Customer response
05/16/2024
I already told you I dont have an order number. This is the problem. Its only the foot pegs I need. Not a whole new bike. Shame on you for such poor customer service.
Business response
05/21/2024
Date: 5/21/2024
BBB# ********
Dear ******,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Repair
What Best Choice Products have done to meet your desired resolution:
Were sorry to hear that you were unable to find the order number for the Best Choice Products 6V ************* Battery Powered Ride On Motorcycle and are requesting the foot pegs for the item. Unfortunately, the part you are requesting is not sourced separately from the item. Therefore, we would like to offer you a full item at no cost to you. Please know that we have 6 SKY numbers for the 6 colors offered. We kindly ask you to go to our website bestchoiceproducts.com and select the sky number. Also, if you could please confirm the shipping address, we will then process the request and send out the item. Again, we want to apologize for any inconvenience this may have caused you.
We will wait for your response to proceed.
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice Products
Customer response
05/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Please send SKY-6978 to my home address at ************** KCMO 64153

Regards,

***********************
Initial Complaint
04/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a raised garden bed on Amazon from this company and the order was canceled because it said it was refused. They sent the garden bed in a different city hours away. I took the day off work so I could put this garden bed together. All they could offer me was a refund with no explanations. To top it off I cant even reorder it at the same discounted price. I was pretty excited about getting this garden bed but honestly I dont even know if I ever want to order from them again or recommend them to anybody. I have them an opportunity to make it right but they just passed my complaint off to another person.
Business response
04/12/2024
Date: 4/12/2024
BBB# ********
Dear ********,

It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Discount when buying it again

What Best Choice Products have done to meet your desired resolution:
First and foremost, we would like to apologize that you did not receive your Best Choice Products 6x3x2ft Outdoor Metal Raised Garden Bed due to the carrier returning the item to our warehouse. However, we are happy to see that you were fully refunded and are now seeking a discount to repurchase the item.
Since this purchase was made through the Amazon marketplace,we are unable to provide any other concession on your behalf. Please reach out to Amazon customer service to provide you a resolution other than the refund we have already provided. Again, we want to apologize for any inconvenience this may have caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Team
Best Choice Products
Initial Complaint
03/20/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I ordered both of these metal raised garden bed products from Amazon and they were poor quality. They appear to have been damaged while shipping as well. The metal is bent and misshapen. I would like to give the seller another opportunity to remedy this and would like to request two replacements of the same product (the same sizes6x3x2 and 8x4x2 and colortaupe). Please see the attached images for further reference of the product and description for the replacement and relevant order information.
Business response
03/25/2024
Date: 3/25/2024
BBB# ********
Dear *****,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Other (requires explanation), Replacement; Refund
What Best Choice Products have done to meet your desired resolution:
First and foremost, we want to apologize that your Best Choice Products Outdoor Metal Raised Garden Beds arrived damaged. However, we are also elated that we have been able to resolve your issue recently by providing full replacements for the beds on 3/21/2024.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice Products
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
All I need is a replacement remote. I bought this bed through walmart.com just over a year ago and when I needed a replacement remote I called BCP and was told that if I had purchased it directly through them they could provide me with one but because I purchased it through *******.com I needed to contact them. I did and from there I was ping ponged back and forth between the two companies. ******* saying they don't even have access to replacement parts for the bed to sell me and BCP saying they wont sell me one because I didn't purchase it directly from them. I have been on a three way call with both management representatives trying to figure out a solution and all they could come up with is that I should try and go on line to find a "universal remote" for adjustable beds. I have spent months and have bought three different ones but none of them work. BCP product management team gave me a suggestion of one I could buy and try out but it didn't work either. I bought the adjustable bed because I have a pinched nerve in my neck and when I lay flat it causes me to get migraines. I have been suffering for months trying to get this resolved. I am appalled that BCP will not sell me a remote just because I bought their product through Wal-Mart and not them. This is bad business. I wish I would have seen the reviews on line from people stating " don't buy this bed, because if you loose the remote you can't replace it" Also It looks like others have complained through the BBB about this exact problem and while they made it right for that person to get it off their BBB record they have not fixed the problem within the company. This is bad business! I am not a wealthy person and I live with chronic pain. This experience with BCP has frustrated me more than I can explain. I should have been able to solve this issue with one phone call. Instead I have spent months and countless hours on the phone and one line and still have no resolution. Order #***************
Business response
03/12/2024
Date: 3-12-24
BBB# ********
Dear ********,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Desired Settlement:
Other (requires explanation)
All I need is a replacement remote.
What Best Choice Products have done to meet your desired resolution:
First and foremost, we would like to sincerely apologize for your recent experience with our Best Choice Products ********************* Bed Base. We do understand your request to purchase a remote control for the bed base and we have made attempts to assist you with trouble shooting your issue. However, since you purchased directly through ******* and utilized WFS-******* Fulfillment Services, we are not permitted to resolve the issue that you are encountering with our product. Please know that helping you find a resolution is important to us and we want to do all we can to ensure that you are provided with a resolution to your satisfaction. However, we are not permitted by the marketplace where you purchased our product to attempt to resolve your issue. Again, we ask you kindly to reach out directly to ******* Customer Service **************. Also please note we are currently out of stock on the part. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter.Have a wonderful day.
Sincerely,
Escalation Specialist
Best Choice Products

Customer response
03/20/2024
Per my original complaint, I have been through the steps of contacting ******** and they are unable to provide me with a replacement remote, because they do not have access to them. If you, the manufacture would provide access to replacement parts to the third parties that are selling your products we wouldnt be in this predicament. Or, if you, the manufacture of this product would provide replacement parts on your website for people to purchase, this problem would not continue to happen. However., As the manufacture you continue failing to provide replacement parts in any way to people who purchase your product. That is bad business.
Business response
04/03/2024
Date: 4-10-24
BBB# ********
Dear ********,
It has been brought to our attention by the Better Business Bureau that we did not meet our goal in providing you the best service possible that Best Choice Products is known for and we wanted to take this opportunity to follow up with you.
Again, we want to apologize that we are unable to provide you with a resolution regarding your issue. We understand that you are requesting a remote control for the Best Choice Products ********************* Bed Base and ******* has directed you to us to provide the part. As stated before, we are out of stock on this part and since your order was processed directly through WFS-******* Fulfillment Services *******, we are not permitted by our agreement with ******* to provide any other resolution. Again, we ask you kindly to reach out directly to ******* Customer Service **************. Advise them the part is out of stock with the manufacturer, and to provide you with a resolution. Again, we want to apologize for the inconvenience this has caused you.
We appreciate you reaching out to us to resolve this matter. Have a wonderful day.
Sincerely,
Escalation Specialist
Customer response
04/12/2024
If someone were to buy this bed today, they would get a remote with it, so how is it that your company is out of stock? Even if that was the case, if you would provide the part to ******** I would gladly buy it from them. Im baffled why this is such a difficult problem to solve for such a big company.
Sincerely frustrated,
*******************************

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