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            Business ProfileMandala Scrubs

            Medical Uniforms

            Current Alerts For This Business

            Alert:
            The BBB opened an investigation on this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On November 14, 2023 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

            The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules

            Contact Information

            27893 Smyth Dr #107

            Valencia, CA 91355-4011

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            Customer Reviews

            1.44/5

            Average of 70 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            60 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            27893 Smyth Dr #107, Valencia, CA 91355-4011
            BBB File Opened:
            7/8/2020
            Business Management
            • Manager
            Contact Information

            Principal

            • Manager

            Customer Contact

            • Manager
            Read More Business Details and See Alerts

            Customer Complaints

            60 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I entered the wrong address at time of shipment. Immediately (within minutes) of the order I reached out to request a change of address and they stated they could not change the address and made me contact **** After contacting ***, they stated they could not help without help from the sender (Mandala scrubs). The package was delivered to the wrong address, and the building it was delivered to states they do not have it. When contacting Mandala, they state "Thank you for reaching out to us.Unfortunately, there is nothing more we can do since the package has been delivered successfully to the shipping address on ******** will need to locate the package at the shipping address on file to retrieve it.Please let me know if you have any additional questions and stay safe!" despite the package not being there.
            Read 59 More Complaints

            Customer Reviews

            70 Customer Reviews

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            Most Recent Customer Review

            Laurie Z

            11/06/2024

            This is the absolute worst company I have ever had to deal with. They wouldn't even get 1 star if I didn't have to give it to them. There is no phone number to contact anyone in customer service, all you can do is play email tag back and forth. Over the last few years I have been able to lose a lot of weight and size small has always been too small, and size medium too big, but did not have a choice other than to stay in the mediums. I had a co-worker gift me a uniform set from Mandala in a size small tall that were too long for her, but fit perfectly for me. Excited, I went on their website and ordered four more uniforms for myself. Only seeing cargo pocket versus joggers, I ordered. I have been trying to deal with the company to exchange the nine pocket cargo that came (because although they are the same size, this cargo pocket does not even go past my thighs) for the six pocket cargo. They are not willing to work with me in any way, telling me I can only exchange for the same exact style and same exact color and there is no leeway in between. I am now out $212!!!Horrible company with even worse customer service!!!
            Read 69 More Customer Reviews

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