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            Business ProfileParkSmart, Inc.

            Traffic Consultants
            BBB accredited business

            Contact Information

            1630 N Main St

            Walnut Creek, CA 94596-4609

            Visit Website
            (925) 933-8795

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            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 5/29/2008

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            ParkSmart, Inc., offers parking management services & software 

            Products & Services


            Listed below are the services we offer:
            Parking Lot Leasing
            Management Contracts
            Parking Time Limit Enforcement
            Reserved Parking Enforcement
            Private Property Parking Meter Installation / Revenue Share
            Parking Meter Enforcement, Collections & Accounting
            Consulting

            Business Details

            Location of This Business
            1630 N Main St, Walnut Creek, CA 94596-4609
            BBB File Opened:
            1/5/2001
            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Started Locally:
            1/1/1990
            Business Incorporated:
            9/14/1992
            Accredited Since:
            5/29/2008
            Type of Entity:
            Corporation
            Number of Employees:
            21
            Business Management
            • Mr. Robert Power, President
            Contact Information

            Principal

            • Mr. Robert Power, President

            Customer Contact

            • Mr. Robert Power, President
            Additional Contact Information

            Fax Numbers

            • (925) 933-5698
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On September 29, 2024 at 3:17 pm, I paid $3.50 at the meter with an end time of 4:09 pm of that same day. At 3:30 pm, on September 29, 2024, I was issued a parking ticket - EXPIRED METER. Invoice *********, by Parking Supervisor AJ, ID Number: 281. I called customer services a few times, the first call I was unable to reach anyone at the phone number provided on the back on the invoice, upon the second call, I was connected to a representative in whom I provided the invoice number, and the had informed them that I have a receipt from my credit card company displaying I paid the $3.50 and a receipt from the ParkSmart website with a date and time stamp that would refute the claim. I asked how I could dispute the invoice online as stated on the back on the invoice, and was told I am only able to do so by mail. However, I have seen through transactions on this platform via ParkSmart it is possible to dispute a claim by phone. Personal information is of high concern nowadays, providing, a non-government entity personal information via mail considering crime is unreasonable and alarming.
            Read More
            Read 29 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathleen K

            10/07/2024

            I avoid shopping or patronizing any businesses that use this company for parking payment after too many bad experiences. Their machines don't work, and even if you discuss this with an onsite attendant issuing tickets, they still give you a ticket and tell you to bring spare change next time to use cash instead of a card. They are rude, predatory, and harming city tax bases. I now drive an extra 20 minutes to do my shopping in places where this company is not used.

            ParkSmart, Inc. Response

            10/08/2024

            Per my email conversation with you today, can you privide us with the Invoice number so we are able to research your transaction.  We are not aware of an issue witlh our parking pay station?  All of our parking meters and pay stations are checked and serviced daily.  
            Read 11 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

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