Customer ReviewsforGuitar Center, Inc.

My orders failed shipment.... UPS could not deliver or mishandled at their warehouse and they were apparently returned. GCW706375eightsixnine and GCW70637585fivezero3 It has been extremely difficult reaching their support team. they do not offer a way to message them, just their chat box which is always down. To date, they have not refunded me, and I have had to now file AG consumer protection bureau complaint as well as give them notice of intent to sue, and chargeback as a last resort if they do not voluntarily refund these failed orders.

This business will not remove you from email mailing lists and will continue to send spam despite chats, unsubscribing via the email links or calling. They tell you they removed your info, but the messages will continue coming. I've contacted them nearly a dozen times, and they continue to spam my email box multiple times a day. I've never even signed up with them, as I don't even play any instruments. How this scummy spam company got my email I have no idea.

Just the latest issue, $4000 Neve MBT with 48 month financing. The website wouldn’t give me the financing promo in the cart/checkout on my Gear Card despite it being advertised so I had to call. The lady got it to work eventually. Unit arrived clearly used/damaged. Sales lady won’t return my email. Put a customer service request in online, also went unanswered. So I call and get a new guy. He says I can’t return it for a good one AND keep the 48 month financing. What!? He asked for pics, I sent pics. He said I should return in store so I did. He’s now ignored 2 follow up emails requesting an actual customer service rep, not a “gear advisor.” It’s like they’re not even hiding how bad they are anymore. $2200 Mesa amp, $1600 Roland keyboard, forever-pending random charges on my Gear Card, and that’s just this year. I just want a customer service rep or ANYONE at GC to realize how bad the service is. I literally just trying to give GC money and they mess it up every time.

I phoned the Mesa store to confirm availability of a Gretsch Electromatic Lap Steel Guitar I desired. The employee was courteous; she took about 20 minutes to return to the line, confirming it was in stock and would set it aside. When I inquired about purchasing it over the phone for next-day pickup, she agreed. As she began processing my cc details, she suddenly stated, "I can't take an order over the phone"--a stark contrast to her initial assurance. She then decided to email me a quote, which inadvertently locked everything creating a duplicate of my intended purchase, she unsure how to reverse it (wasting over an hour of my time). I called the toll-free number, and despite the representative's confusion over the situation, he fixed it. He assured me that phone orders for store pickup was possible, contradicting the store's claim. He processed the order stating I would pay for the guitar and pick up on Sept 1, the amplifier to be shipped. To ensure everything was set, I contacted the Mesa store manager, who confirmed the order and its readiness for Sept 1. On Sept 1, I arrived at the store before opening. Once opened, I went inside and presented my order, only to be told, "It's not here." Despite a second check, the response was the same, along with an apology. Frustrated by the 45-minute drive one way and ongoing issues, I demanded order cancellation but informed that only a specific person, who was not present could do this. I called the tollfree # when I got home and was told by the person on the phone, "I cannot cancel." I stated, "Give me your supervisor." "Jake," stated he would call the warehouse and have them cancel or, call UPS to stop the shipping process. Jake stated he would cancel the order and I would see a refund on my cc. It should not be this complicated to order something from a store, and I've never had this kind of problem ever! Perhaps it is just this store, but I won't go again; they don't know what the heck is going on.

My experience here was the worst I've ever had with any business. They charged me 2x for one guitar purchase. I eventually sorted that out but it wasn't the sole issue. I'd enrolled in guitar lessons the same day. They explained that I could pay for 4 lessons up front as a trial and after the 4 lessons I could decide whether or not I’d like further lessons. Well to my surprise, after 3 lessons, my card was charged for another 4 lessons. The manager of the lessons dept. conned me into a subscription that I never consented to. It was a complete bait & switch. Worse still, there was no lesson planning. 15-20 of the 30 minutes was the instructor catching up on what we last did & trying to figure out the next 2-3 cords he wanted to add. I hadn't planned on continuing lessons. I contacted the head manager to explain that I wasn't informed of the subscription & asked for a refund. He refused to refund the unauthorized charges and claimed that it was likely a misunderstanding & it happens often. Meaning I am not the 1st person they robbed with their schemes. They told me I could attend the lessons or gift them to someone else but a refund was out of the question. Adding insult to injury, after refusing to resolve the unauthorized charges for the extra lessons, the lessons manager canceled my 4th lesson that was in the original lesson plan bundle without permission & again no refund was issued. Some staff were extremely rude to me as well. One of the instructors caught me in the waiting area as I was packing up my guitar & made a snarky comment. He said “So your the one trying to learn how to play the guitar as a lefty” I said “yes” and he replied “well good luck with that” just before entering his lesson room to teach a young child. I don’t need luck. I need an instructor that is able to teach left handed instead of expecting me to learn mirrored images. I don't recommend spending your money here. I've never felt so mistreated and discriminated against.

Dave the manager at the guitar Center on Colorado Bl in Denver Colorado is a very discriminating person, second time I had contact with him first time he would not let me in the store when I went to pick up my purchased 20,000 worth of equipment, today I returned to purchased 300 worth of equipment he was following me like I was going to steal something an acting very rude about everything, I am a student dress casual I carry myself well, I am very polite his behavior is a shame to any manager in any industry. I hope guitar center does something about it.

I ordered a schecter 7 string that they had for sale online. They had the wrong pictures on the listing so had to cancel the order. They left the charge on my card for over a week and in that week the guitar I wanted was bought. Tried to chat on the website and the employee just closed the chat without offering any resolution. Had to call 3 different times to find someone to actually help me and even then their solution was to get a gear card or ask for a higher limit on the gear card. Finally ordered a guitar that was my third choice since the used pieces I wanted were sold while I stared at a guitar center charge on my card and then shipping is delayed two days because it's in a different box since guitar center isn't honest about stock and will let you buy anything even if they don't have it after I was told by the agent that helped I would have it on the weekend. That didn't happen.i have been trying my hardest to buy a guitar from them for a month now and still don't have an instrument in my hands. Getting someone from the company to consistently respond to emails or the live chat to help you is near impossible so they can filter you to the phone I suppose where they try to sell you more and more. Worst customer experience I have ever had and I will never spend money with this company again.

On 6/11/2024 I spent $1346.00 on a Taylor Guitar, Case and Strap ! While making the purchase I noticed that my email and phone number was not current. So after they printed my receipt I asked to update my contact information. They told me I couldn't unless I Made another purchase ! What ? I never heard of paying to update my contact information ! I contacted customer service and they have not contacted me about my incident. This has to be some sort of illegal practice.