We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Guitar Center, Inc. has 153 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGuitar Center, Inc.

            Music Instrument Store
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            PO Box 7470

            Westlake Vlg, CA 91359

            Visit Website
            Email this Business
            (855) 770-3373

            Business hours

            11:00 AM - 9:00 PM
            Business Hours
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            11:00 AM - 7:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.02/5

            Average of 55 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            255 complaints closed in last 3 years

            66 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/26/2013

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Guitar Center is home to a huge selection of popular guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, PA systems, DJ equipment, stage lighting, recording software, studio gear and more. Backed by over 240 stores across the country, GuitarCenter.com offers fast and easy ways to find all the gear you need in one place. While many popular instruments are available for same-day pickup at a store near you, they also offer free shipping on thousands of items to the Guitar Center location of your choice.

            Products & Services

            Electric Guitar, Acoustic Guitar, Effects Pedal, Piano, Drums, Guitar or Bass Strings, Stringed Instrument Case or Bag, Keyboard Case or Bag, Drum & Percussion Cases & Bags, Cables, Pro Tools, Recording Interface, Sticks, Brushes or Mallets, Drum Heads, Live Sound Gear, Pickup(s)

            Business Details

            This is a multi-location business.

            Find a Location

            Guitar Center, Inc. has 153 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              PO Box 7470, Westlake Vlg, CA 91359
              Email this Business
              BBB File Opened:
              11/27/2002
              Years in Business:
              65
              Business Started:
              1/1/1959
              Business Started Locally:
              1/1/1959
              Business Incorporated:
              10/17/1996
              Accredited Since:
              10/26/2013
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              11:00 AM - 9:00 PM
              T:
              11:00 AM - 9:00 PM
              W:
              11:00 AM - 9:00 PM
              Th:
              11:00 AM - 9:00 PM
              F:
              11:00 AM - 9:00 PM
              Sa:
              10:00 AM - 9:00 PM
              Su:
              11:00 AM - 7:00 PM
              Business Management
              • Mr. Brant Miller, Data Specialist
              • Mr. Durran Mix, Operations Supervisor
              Contact Information

              Principal

              • Mr. Durran Mix, Operations Supervisor

              Customer Contact

              • Mr. Durran Mix, Operations Supervisor
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              255 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/21/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On october 7, 2024 I walked into guitar center williston with a guitar center credit card. my balance left was $131.23. I intended to purchase a midi keyboard for $89.99 plus tax. when I got to the register the card wouldn't go through ( problem with register). They took me to a register other than that one and ran it. BUT the account now showed I didn't have enough. I pulled up the app which showed pending for 95.23, and 36.00 remaining credit. they are asking for a purchase order, to resolve, but I never got one. I called Synchrony bank, and they said it has to be fixed on the store end. I was not allowed to take the keyboard, and the transaction has been pending for 2 weeks!! Please make them fix this!!
              Read More
              Read 254 More Complaints

              Customer Reviews

              55 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Andrew M.

              11/11/2024

              I don't praise Guitar Center at all, and neither would I recommend it to anyone. Yesterday afternoon I took two guitars with me. 1 a Fender Cherry Sunburst Telecaster. 2 An Acoustic/Electric guitar called Ashtorpe. The tall young man with the long black crly hair did not even play any of these guitars. He said: The neck was changed on the Fender Telecaster but I know the guitar plays fine and it stays in tune. He said there was a gap in the Bridge of the Ashtorpe Acoustic/electric guitar. Later tonight I looked at a Video and the gap in the Video had at least 1/16 inch gap. My Ashtorpe Guitar did not have such a gap. And like the Fender Telecaster IT STAYS IN TUNE. Seems like Guitar Center is Too Fussy accepting Guitars they would sell. They Want a Perfect Guitar But They Would Want It For Nearly Nothing!! There IAre a lot of Complaints on YELP ABout Guitar Center in Ocean New Jerwsey and I could See Why. I would Not Recommend This Store To Anyone.

              Guitar Center, Inc. Response

              11/15/2024

              Hi A*****, Thank you for your review! We appreciate your feedback. Please, email us at yourvoice@guitarcenter.com with more details and we will assist you further. Thank you.
              Read 54 More Customer Reviews

              Local BBB

              BBB of the Tri-Counties

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.