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          Rose Hills Memorial Park & Mortuary has 1 locations, listed below.

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            Business ProfileRose Hills Memorial Park & Mortuary

            Funeral Related Services

            Contact Information

            3888 Workman Mill Rd

            Whittier, CA 90601-1626

            Get Directions
            (562) 699-0921

            Customer Reviews

            1.2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            3888 Workman Mill Rd, Whittier, CA 90601-1626
            BBB File Opened:
            9/18/2014
            Business Management
            • Fred Nalder, Director of Operations
            Contact Information

            Principal

            • Fred Nalder, Director of Operations

            Customer Contact

            • Fred Nalder, Director of Operations
            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            3/2023 I asked the director of ****************** *********************** stated she would not allow me to place a headstone on my fathers grave. She stated that in order to let me place a headstone on his grave I would have to *** the company. I then attempted to seek legal counsel, I called back today 3/15/2024 and spoke with the new director named ***************************. She stated that in order to place a headstone on the grave I would have to obtain a court order. I have done nothing to get this treatment and as a Disabled Veteran, I am appalled. I am requesting something be done to rectify this is*** immediately. Thank you.
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            Read 16 More Complaints

            Customer Reviews

            5 Customer Reviews

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            Most Recent Customer Review

            David D

            06/05/2024

            Rose Hills is the largest cemetery in the ** and has been in business over 100 years.You think if anyone would take care of a family and their loved ones service, it would be Rose Hills right?But the pattern my family has seen is the teams working to put the arrangements together are just going through the motions.They're not taking time to look at small details and take appropriate care of a loved one's arrangements.My family went to Rose Hills May 22 to finalize my grandfather's funeral arrangements.That day we requested the services not take place on my mom's birthday and keep us updated regarding the military honors.We never heard back.Yesterday ****3, a funeral director called asking if we had any questions or concerns before my grandfather's funeral on **** 5.I told her I still hadn't heard back about the honor guardthat was literally one of the only things we asked for.It wasn't until I brought it up we were told the status.The final straw came this morning when I went to visit and spend time with my mom at her grave site for her birthday.I hoped everything would be ok.I told **** Hills her birthday was **** 4(the day before my grandfather's services) and she's buried 3 spots away with dates on her headstone, so everything should be ok right?No way! I show up to my mom's grave with her headstone totally covered in dirt and nowhere to place flowers for her birthday.It felt like a spit in the face to our family.If anyone from the team (planner or groundskeepers) paid attention to our notes or headstones, this could've easily been avoided.I planned to spend 30 minutes at my mom's spot, placing flowers and remembering good times.Instead, that time was spent bringing these issues to the attention of **** Hills.When I told the manager I spoke with this, she said she would try and get someone to eventually move the dirt and give me a call when it was done.One, I shouldn't have to wait long for an issue like this to be resolved.Two, I still haven't been called back!
            Read 4 More Customer Reviews

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