Business ProfileforKelly Kooling, Inc.

I requested diagnostics on my central air unit. The technician stated that I needed a new compressor and said he could work on it immediately. I agreed to the quote ($480) for replacing the compressor. He created the invoice on his phone and I was unable to see it before I paid. I opened the emailed invoice right after and saw it did not include the compressor. I called the company immediately and asked for an explanation. ***** said the technician did not work on my compressor and had instead installed a hard start kit ($15 - $60). ***** said the invoice was wrong and sent me another one. She also said they would uninstall the kit and issue me a full refund.After 2 hours the service manager, *******, called and insisted that I was just trying to get free work- he hadn't spoken to me yet or looked at the invoice. He then said he would look at the work that was done and only issue me a refund if the unit was not working. I said that ***** assured me the part would be uninstalled and I would receive a refund. He ignored me and repeatedly said he would be at my house in 15 minutes. I waited 2 hours, called him and the company number, and he never showed up, nor did he answer my calls.***** answered eventually and confirmed that she told me I would get a full refund, but that she had gotten written up by ******* for doing so and she did not know where he was as he was not answering her calls either. She also said the technician, *******, who did my "work" was sent home for the day, "maybe as a reprimand".My central air unit is not working. They did not replace the agreed upon part nor did they make the unit work. The invoice was erroneous and they changed it after the fact. ******* never showed up. The original invoice shows no parts were replaced. They then changed the invoice, which is stored in their electronic portal so I have no hard copy. This company is unethical and engaged in fraudulent practices; mislead me; and now ignores my calls.