ComplaintsforMy Phone Case
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered phone case and never got status update after order. After a few days I followed up via email.... no reply back. Then I called. Number has full mail box. BBB alternate number listed always busy. There are many complaints against this company and F rating to boot. I think this business is just taking money and not delivering. Shame on them. I called my credit card company to dispute the charge. I am not expecting anything beyond help from credit card company. If i get my money back I will be happy but this business should be shut down. I will file any complaint to state of California but not sure which agency.Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I'm writing regards to order ****** to myphonecase.com placed on April 15th 2022 from my **** checking account. I have received no confirmation other than the initial purchase. My account I set up on there website isn't working, there phone number is out of service, there emails they don't respond. No tracking number ANYTHING. I would *** my order or a refund I believe this a fraudulent company numerous complaints online should have investigated more before purchasing. I paid $19.21 My name is ********************* ************************************************** ****************** ************Initial Complaint
03/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the full body rugged gorilla glass phone case for a ******* galaxy S9 in black on 2-26-2022. I received the correct case but for a different phone. I have sent several emails and tried to call but the voicemail is always full, with no response.Shipping label is from another town than listed on their website.Initial Complaint
03/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a phone car holder on this website by creating a account and password on 3/08/2022 with priority mail for an extra charge. But this site doesn't recognize me as creating one. The funds were taken and I received a conformation email with my order number of ****** and receipt on the same day. I tried to contact them through calling and emailing them. The phone number provided says the mailbox is full and my emails have gone unanswered. As of today 3/17/2022 I haven't heard anything from myphonecase.com. I'm asking for my product I ordered or my money refunded back to me.Sincerely yours ****** PresonInitial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a phone case from Myphonecase.com I have not received my product! They wont answer there phone line or answer any emails! I have read several reviews online and theres a lot of people complaining about the same issue with this company! Something needs to happen! I dont care if I get a refund or not, I just want this company to quit scamming!Initial Complaint
01/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
i have not received my product or gotten an ETA on itInitial Complaint
12/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a phone case on 12/5/2021 and the company will not respond to requests for updates or shipping. Order # ****** iphone 13 case for total $21.30 paid. Will upload confirmation statement.Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered two items from this company on 12/2/2021 and I have only rec'd 1 of the items in the order #******. They will not return my calls, will not acknowledge my emails for information. I would like them to refund my money. I see numerous people are having the same issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
51 total complaints in the last 3 years.
2 complaints closed in the last 12 months.