Business ProfileforPlanet Plumbing LLC

I was away from my Boulder home for three days receiving medical care in *************. There was a petsitter in my home and I warned her to be careful in using the shower in the bathroom upstairs. I was gone for less than 24 hours when she began texting me continuously with complaints about a giant leak from the upstairs bathroom to the kitchen downstairs. She refused to acknowledge that she had used the shower.I called Planet Plumbing and spoke to the dispatcher. I told him the problem and instructed that I needed a mature able plumber who would take instruction from me only and not the petsitter and who had the ability to locate and fix the problem on his own. When I first called the assigned plumber, *****, he was focused on the toilet. He said he flushed it 5 times he saw a little bit of water. I said no-one flushed 5 times and asked him to look at the shower. He removed the toilet and spent hours driving around looking for a toilet part. I told him to stop looking for the part, to have Planet admin find it and to return when found. He ignored me. He left the toilet in the shower, finally saying the shower had been used and failing to name a problem.*********************** of Servpro and ****** of No Colorado Leak Detection identified the leak area around the shower faucet, at least 4 ft away from toilet. Both said no basis to remove toilet...no stains or evident leaks.Planet charged me $833 for misleading me as to leak source, removing toilet and leaving in tub, requiring further work before bathtub and shower and actual cause of leak could be explored.I worked with ***** at Planet for several years. He was reliable and good. I asked for him but he had left the *** I asked for someone of his honesty and capacity.I was defrauded.Planet completely ignored my instructions, failed to identify or fix the problem and left things worse than they were. I left a message for all 3 Planet managers but no one ever replied.Incompetent, dishonest conduct of business.