Business Profilefor20/20 Tax Resolution

Following many attempts to get me on the phone I finally spoke to 20/20 Tx Resolution's *************************** and agreed to retain them in March 2024. After agreeing to a payment schedule, prior to the agreement I explained I've been out of work for a year after recovering from a major health scare. I told ***** that I work in a freelance environment and that this was one of my first opportunities to get income. Unfortunately my payments were controlled by a vendor who broke promises to pay me that resulted in asking for a delay in payment to 20/20 tax resolution. After I pushed the payment date twice ***** became very angry and rude and wanted to drop me as a client even though two payments had been done and no work started on their end. this was confirmed by a rep on my case *************************. After pleading with ***** on a call where he was very unprofessional, literally yelling at me on the phone, he emailed me the next day to reiterate they would no longer handle my case although they had been paid twice and a member of their team assigned to handle my ******************, admitted "i was just about to get started on your case." So in essence ***** was trying to pry money out of me after I told them of my personal situation but still proceeded to drop my case. *************************** from 20/20 Tax Resoultion should be held accountable for his rude demeanor displayed on a call on May 13th and I would like to be 100% refunded back the two payments sent in March In May rep ************************* confirmed no work had be done in between then.*************************** was threatening me on that fone call and later I informed the rep **** about it who was surprised and apologetic for *****' actions. This was a very unprofessional experience and now I have to start from scratch. I almost lost my life in the summer of 2023 and this was my first experience back and it was stressful and a regrettable situation. I mentioned the stress level of this to my primary physician who also noted this was unprofessional.