ComplaintsforBerkenkotter Motors LLC
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 5-21-22 I purchased a used vehicle from Mr ****** ****** replaced injectors I've replaced glow plugs that replaced sensors finally after calling different mechanics and mechanic told me to take the catalytic converter off and have it cleaned he believes that's probably what the problem was well when I took the bolts off and went to remove it I found that the Cadillac converter had been completely got it that was nothing on the inside it's illegal to remove catalytic converters especially on a diesel a **** diesel truck and that was what I purchased after spending every ***** I had replacing everything I had to replace incidentally the reason I replaced the parts that I did is because I have a code reader and my code reader would tell me injector bad or it would tell me sensor bad so I replaced injectors and I replaced sensors I replaced everything before I ran out of money and was told what the real problem was or found the real problem that it was an empty catalytic converter which is illegal so I can't drive the truck without replacing actually putting on a catalytic converter I spoke by email to *************** ******** employee that did the paperwork on the truck and he said that Mr ****** ****** would contact me he never did and I've emailed him and emailed him and explained to him that this isn't my fault this is his for selling me a truck that's illegal on the roads 100% illegal pollutes the air it's it that's okay I'm sorry he refuses to to deal with me he won't talk to me , he made a comment about that truck when I was sitting there doing the paperwork one of the salesman told him this other guy was coming down to look at the truck that had called a few days before and he said no sell it to him because I know it will not pass emissions he also told me that whenever these diesels start having problems he gets the catalytic converters he said that's the easiest way to deal with it well no it's illegal and all I want him to do is to send me a catalytic converterBusiness response
06/29/2022
The issue with this customer has been resolved. Mr ******************** was out of town for a week so the delay caused concern for this customer, but has been agreeably made whole by both parties since then. Thank youInitial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
STAY AWAY FROM BERKENKOTTER MOTORS! I gave them $20,000 for a used truck with only ****** miles on it. I work from home and barely drive it. The check engine light came on last week and their shop determined it had no oil in the engine, yet there was no leak. Additional findings showed a slew of mechanical issues totaling $5,000+ in repairs and the truck is not drivable. They either didnt inspect the vehicle or sold it to me with known issues. Now they are suggesting that its my fault.Customer response
02/08/2022
The business (Berkenkotter Motors ******, ********) is working with me now, please close the complaint and/or remove it.
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.