Business ProfileforTriple Protection Auto Care, Inc.

On June 30th 2023 I purchased an extended tire package for my brand new 2024 *** 430i after being assured that this was the most reputable company to do so with.On June 8th 2024 at approximately 5:45am in my home area under dark lighting conditions I inadvertently made contact with a typical ************* pothole while driving at the posted speed limit. The pothole damaged my tire and rim. Having confidence that I had the best warranty plan from supposedly the best warranty company I felt confident I'd be alright and that my vehicle would be repaired.The Open Road service department in ** which has a superior reputation assured me my vehicle would be repaired and that they would deal directly with the ****************** Inc.Long story short Tri-Pac told *** they would only cover the cost of the right front rim but not the ******** tire on the same rim. The ************************ were great,they showed the visible bubble on my tire exactly next to the damaged tire rim. It was obvious to all that the tire was damaged but Tri-Pac refused to cover the tire or to even send and inspector to view the tire.*** stated they called and emailed Tri-Pac numerous times and they finally said Tri-Pac refused to even answer after the initial phone call, and email.I had to pay *** $367.13 for the tire replacement.How can a rim be damaged but the tire be fine? How can a clearly visible bubble on the inside of my tire at the exact point of the rim damage not be covered by such an allegedly reputable company such as Tri-Pac. Why couldn't they see a visible damaged area of the tire in photos that the *** service dept. circled in their email.Also I want to thank Tri-Pac for causing me much anxiety and grief especially when just a few short months ago I had kidney cancer requiring a partial nephrectomy.If your a consumer please take your tire warranty business else where and to Tri-Pac thank you for doing a half coverage on my vehicle.This was first claim ever with Tri-Pac..