Business ProfileforBest Construction Brands Inc.

We had a deck built in July/August 2021 with Best Construction. I contacted the company September 20, 2022, with a request for inspection for warranty repairs. did not receive a response until I reached out again on September 28, 2022. I sent pictures and was assured by the office manager that someone would be out to inspect and repair. I have reached out multiple times in the last 3 months and am told that they can't give me a date yet. I sent an email requesting a call from company leadership on 12/18/2022. I received a call from Ray on 12/19/2022 ****am, who proceeded to yell at me and tell me I am not a deck professional, and they would not come look at my deck and would charge for any repairs. I advised that we have a deck board that is not even secured to the deck and the stairs are not even causing me to trip. *** advised that the deck passed building inspection and therefore there are no issues with the deck. I asked for an inspection, and he continued to yell at me. I let *** know that if he was unwilling to inspect then I would file a complaint with the BBB. He yelled at me very unprofessionally and hung up on me without any resolution. The company professionalism is a concern as I am requesting an inspection and repairs per warranty and poor workmanship. This company never inspected the deck after their subcontractor built it.