Business ProfileforCalibrating Air Heating & Cooling Inc

Our furnace stopped working on 11/2. We called around and were able to schedule someone from Calibrating Air and they thought it was the circuit board. They did state that it was possible that would not completely fix the problem but they thought there was a good chance because they were getting a reading from something. So we told them to go ahead because we were looking at a $1200 repair fee versus an $8200 replacement fee. The board did not work at all and we are in need of a new furnace but we had to pay $1,290 for the $119 visit. The next day, I had another company come out to give me a quote and he informed me that I was totally ripped off for the part. He showed me on his phone that the part should cost around $640 and he told me that he makes a profit when he sells it for $640. So they basically are pocketing around $600 for selling us a part that didn't resolve our issue. And we are out $1290. I can't believe that a company would try to rip people off so badly when they have no heat in their house during the winter. With today's diagnostic tools, they should have been able to pinpooint the issue. I expected that they were professional and selling us a part for fair market value. I understand they need to mark things up but pocketing around $600 on a part that did absolutely nothing for us? This is how they stay in business? Other reviews mentionned that they were severely overcharging. And they justify it by saying they need to do this to stay in business. We beleive now that the owner told the tech to sell us the $1200+ part and told him to tell us they thought it would work because the tech was calling his "boss" while at our house. Then they try to reel you in to buy a furnace and offer you half back of the overpriced item. These are unfair business practices and they present themselves as professionals when they are no more than thieves taking advantage of anyone who has the misfortune to call them.