Business ProfileforRocky Mountain Eurosport
At-a-glance
Customer Complaints
11 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 885 S Oneida St, Denver, CO 80224-1705
- BBB File Opened:
- 9/23/2002
- Years in Business:
- 26
- Business Started:
- 3/3/1998
- Business Incorporated:
- 3/3/1998
- Accredited Since:
- 9/2/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Car Dealership
- Jacob Mazin Company, Inc.
- Hours of Operation
Primary
- M:
- 10:00 AM - 7:00 PM
- T:
- 10:00 AM - 7:00 PM
- W:
- 10:00 AM - 7:00 PM
- Th:
- 10:00 AM - 7:00 PM
- F:
- 10:00 AM - 7:00 PM
- Sa:
- 10:00 AM - 5:00 PM
- Su:
- Closed
- Business Management
- Mr. Jacob Mazin, Owner
- Ms. Marina Mazin, Business Manager
- Mr. Josh Frakes, General Manager
- Contact Information
Principal
- Mr. Josh Frakes, General Manager
Customer Contact
- Mr. Josh Frakes, General Manager
- Additional Contact Information
Fax Numbers
- (303) 742-5449Primary Fax
Phone Numbers
- (303) 742-5446Other Phone
Website Addresses
- (303) 742-5449
Customer Complaints
11 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
10 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Derek A
1 star08/02/2024
Rocky Mountain Eurosport Response
08/03/2024
Thank you for your feedback. We understand that you're upset, and we regret that you're dissatisfied with our service. However, we need to clarify a few points to address your concerns accurately.
When you purchased the warranty, the coverage was designed to provide substantial protection and assistance. You received a total of $7,900 in claims, which significantly exceeded your initial purchase price of $5,000. Given this coverage, it's important to note that the warranty's terms clearly state that no refund is available if the claims exceed the purchase amount, which is why no refund was issued after the cancellation.
Regarding the reinstatement of the warranty, once a warranty is canceled, their policy does not allow for reactivation. This policy is in place to ensure clarity and consistency for all our customers.
We are sorry this has left you and your wife angry and feeling the need to continue to spread falsehoods and reviews with inaccurate information. We wish you luck and happiness moving forward.
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