Business ProfileforMoving Proz

My experience with the company is terrible. The job including disposal all trash was supposed to be **************, but they didnt finish and put all trash in the middle of my driveway, asking if they could come back on Sunday to finish all. I agreed to help, however on Sunday I waited them over 6 hours, no one showed up!!!!! VERY UNRELIABLE COMPANY!!!!!! DO NOT TRUST THEIR PROMISE. Not only that, during moving, there are always excuses, I have to have my workers to move couple heavy table top for them while they are standing there doing nothing. Not to mention theyre scratches everywhere. The movers didnt even bring enough blanket to protect and have to always come to my worker for ************** not prepared at all

*****, I am sorry you are frustrated. As we discussed with you, we were hired by your shipping company to unload items that were being sent to you. We were not advised that much of the shipment included custom furniture pieces that weighed well over 700 pounds each.  Many items took 45 min or more, per item, to ******* and deliver. You shared that you had designed many of the pieces personally. Our crew brought tools and in fact shared our dolly with your construction crew which we didnt initially get back. We were also not well informed of the magnitude of packing and crating materials that would need to be disposed of but we adapted and offered resolutions. While we have made every effort to accommodate, we have had to reach out to your shipping company each time you have asked to change the scope of work since they are the ones that hired us and are paying for our services. As you also experienced, we had difficulty reaching the overseas shipping company over the weekend of your move. They appeared to be closed that weekend and did not communicate with us in the timeframe you requested services be added, or answers to be provided. Since they are the decision makers that have paid us for the job, we needed to confirm your requests and any changes through them directly. I am surprised to hear of the damages as you are describing them as we have video and pictures of each item being ******** in your home in the condition they were delivered. However, as you noted, you had construction workers in your home moving items by your direction around our working crew. We have encouraged you to reach out to the shipper that you hired to speak with them about the service that they secured, damage claims, and any concerns you have about the scope of work. 

Thank you, 
****** Moving Proz