Business ProfileforBank of Colorado

on January 13th, 2022, I received an email from my bank (Bank of Colorado) after purchasing an item online. The item i purchased is a cricut machine which is used for crafting. The email I was sent from the bank was saying there was a fraud alert for that transaction. Since the money had already been taken out of my bank, I reached out to the company I purchased from for tracking on the order. I never heard back. I reached out to the company again for tracking (via email both times as no phone number is provided) and again heard nothing back. I filed a fraud dispute with my bank for this charge of $96.92. After waiting 60 days and providing all required documentation about the charge, there was still no decision made by the bank in regards to the fraud charge. I also in that 60 days did not receive the item I ordered or heard anything back from the company I purchased it from. After waiting patiently for a response from the bank, I received a letter in the mail from the bank saying that they are closing my accounts because I am "too high of a risk." They did not give any reasoning or explain in the letter why I was having my accounts forcably closed. A few days later, I received a letter from the bank saying they were closing this dispute as I had requested. However, I did not request at any time to have this dispute closed, and since my accounts were already closed with this bank, I am unable to proceed with them. All I want is the $96.92 USD mailed to my home address. This is a charge that is considered fraudulent and the bank has an obligation to reimberse me for fraud.