Business ProfileforBerthod Motors Inc

I was so happy when I got my Blue 2020 **** Wrangler JLU. That quickly changed when I started to have clutch issues. The clutch was intermittently sticking in the down position when pushed down all the way. The issue was happening during covid so I waited until Aug 2021 when things started to get better. I took it in to Berthod Motors where I purchased the vehicle. The issue was so intermittent that they couldn't duplicate the issue but blamed it on a leaky hose. Im a mechanic myself and would have noticed a leaky hose. A few days after picking up the **** the issue continued to happen. I called Berthod and the person on the phone informed me that the issue was so intermittent that i should wait until it happened more often so they can diagnose the issue better. There was nothing else they could do at that point. So I waited where issue had gotten so bad that it started becoming a safety issue. I took it back to Berthod where I was able to show them the pedal on the floor. The got back to me on the same day I turned in the vehicle. At that point they said that the issue was and I quote "Clutch Disc and pressure springs excessively worn". So how could they diagnose that this time but not the first time I brought it to them? The service manager informed me that it was now out of warranty and he couldn't fix it as so. It was going to cost $2000+ to get the clutch repaired. It was Berthod that told me to wait until it happened more often. He instructed me to call **** Customer Service to see if they could help. I pleaded my case and was elated that the tech informed me that they would cover the repair under "Good will". After a few days, no one called to inform me of the next steps. I then got an email from Berthod that stated that ********** Customer Assistance stating that they are NOT covering the clutch assembly. Another company not owning up to the bad products they are selling. Never again will I own a **** or recommend one.

Bud, we are sorry this can not be a covered repair. We did run down the possible coverages to make sure we covered all bases. While we did find and repair a small leak on your visit September of 2021, this repair would not have been related to a sticking clutch pedal. We did not find, nor duplicate the sticking clutch pedal concern at that time. The small leak we did find let a little air into the system that would have caused a soft or spongy pedal feel. While this was not the original complaint, it was needing to be repaired and was covered under warranty. Now that we are 16,000 miles later, the vehicle needs a new clutch and pressure plate. Warranty covers wearable parts like clutches and brake pads for only broken, not worn out, wear parts under 12,000 miles. This leaves us no way to get coverage for the clutch at 45,000 miles. We are sorry this is not the resolution you wanted, but we have no other resolution at this point, other than replacing the clutch. Thank you