Business ProfileforTheaterSeatStore

I contacted ***************** prior to their memorial day sale to purchase a massage chair with heat. This is the contents of the email he sent to me. I quote, " Hi there, This is **** from www.theaterseatstore.com. I just wanted to reach out as our Memorial day sale has now gone live, and the prices are better than expected . It may be good to take advantage a bit early before all the stock is gone. Here is the link to the specials:************************************************************************* me if you have any questions or would like to discuss placing an order at the best price: ************.Thanks ** ***************** THEATER SEAT STORE ******************************************************* Sun-Thurs D: ************** E: ********************************** end of quote.I took advantage of the offer, and I told him that I wanted a massage chair with heat, just like the one I use in the gym after I work out, and I am 6ft tall.The order was place on 5/23/2024. I was told to wait 2 months for the chair. It arrived on 8/23/2023, without heat and massage features.I spoke with ***** about the problem with wrong chair they sent to me.She said that they would send me the correct chair and make arrangements to have the wrong chair boxed up, at the same time they deliver the new massage chair. She said not to worry that they had the heat and massage chairs in stock, and the correct chair would be shipped in a week.The 2nd time I spoke with ***** for tracking information, she said that she was going to check their call logs, to verify what I had said initially. I told her that I placed the order with ****, to check with ****. He knows that I called him to purchase a massage chair with heat.I have made several calls to **** and *****, and I left messages for them, and I have not heard back from either of them.I am at my wits end, and that is the reason I contacted your office.Customers should not be treated this way.I would like you to please help me.Thank you.