Business ProfileforCareFree Home Pros, LLC

On October 30th, a salesperson from CareFree Home Pros came to my home to look at my bathroom and give me a quote on a new shower. I told him that I wasn't prepared to commit and wanted to meet with other companies. He pushed and I eventually agreed to sign a contract with the caveat that I may cancel and would be meeting with at least two other companies that week. The next company I met with not only gave me a better deal, but also demonstrated that some of what I'd been told by the salesperson from the first company had been inaccurate. (For example, he told me that they were the only company that would provide shower walls that go all the way up to the ceiling, but the second company offered the same thing.) I signed with the second company. On November 1 - well within my cancellation window - I e-mailed the original salesperson that I would be cancelling and also mailed in the form from the contract to cancel. The salesperson acknowledged my e-mail and intended cancellation and thanked me for letting him know. Within a week or two after that, I called into the office and spoke with a woman there who also assured me my order was cancelled and that I'd receive my refund by check. She said I needed to speak with another department to finalize that step and transferred me. I got voicemail and left a message. I never heard back. I called and left another voicemail. I never heard back and so on and so on. Now, it's August, 2024, around nine months later. The deposit amount sits on my credit card accruing interest. I am a single mother who cannot afford this. I couldn't really even afford any bathroom renovation but the shower was leaking so I had to do it. Now I'm left paying not only for the replacement I did get, but also the deposit for the shower I didn't get!