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          Find a Location

          Otis Elevator Company has 118 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileOtis Elevator Company

            Elevator Service
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            212 W Newberry Rd

            Bloomfield, CT 06002-5305

            Visit Website
            (860) 676-6000

            Customer Reviews

            1.25/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            41 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Otis Elevator Company offers elevator sales and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Otis Elevator Company has 118 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              212 W Newberry Rd, Bloomfield, CT 06002-5305
              BBB File Opened:
              8/21/2002
              Years in Business:
              118
              Business Started:
              10/29/1906
              Business Incorporated:
              10/29/1906
              Type of Entity:
              Corporation
              Business Management
              • Ms. Venessa Cruz, Customer Advocate
              • Ms. Rubi Gonzalez, Customer Advocate
              Contact Information

              Principal

              • Ms. Venessa Cruz, Customer Advocate

              Customer Contact

              • Ms. Rubi Gonzalez, Customer Advocate
              Additional Contact Information

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              41 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Previously, we were under contract with Otis Elevator. The **** of the **** ****** fired them for a material breach of contract for failure to perform quarterly inspections that had been paid under an annual maintenance contract. The elevator malfunctioned due to lack of service. We hired another vendor, **** ********, who is our current vendor for elevator maintenance. Otis Elevator's account manager admitted that they were not servicing our elevator due to a glitch in their dispatching system. Otis Elevator hasn't serviced our elevator in years but they continue to charge annual maintenance fees and send harassing emails.
              Read More
              Read 40 More Complaints

              Customer Reviews

              12 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Roger B

              09/05/2024

              This company is a joke ! They have been to my building at least 20 times since I've been here and they never fix an elevator that continues to work. Elevators are a disaster and when you do call with issues they come whenever they want, It takes anywhere from a couple of weeks to months. Very bad company !!

              Otis Elevator Company Response

              09/06/2024

              Good Morning ******  Thank you for bringing these issues to our attention. We apologize that this has been your experience. Can you please kindly provide the location of your building so we may reach out to our local Management Team to investigate? Respectfully, Otis Customer Care
              Read 11 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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